Since we got the phones mine has been fine and my wife has had nothing but trouble. Her phone reboots all the time and freezes. We finally went to the Sprint store Friday and they determined hers was bad and sent her a new(refurb). We received it last night. We activate the new one and this one is worse. She has had it reboot 3 times today alone. It also keeps freezing on her. Another strange issue the new phone is having is when she clicks on an email in the Gmail app the screen flashes like it is going to open the email and it just goes right back to the inbox. Did she get 2 bad phones ? Now we have to go back to the Sprint store again. She also only receives one out of every three of my text messages.