1. Download our Official Android App: Forums for Android!

Customer Asks For Itemized Bill, Verizon Tells Her To Get a Subpeona

Discussion in 'Off Topic' started by alostpacket, Jul 16, 2011.

  1. alostpacket

    alostpacket Over Macho Grande?
    Thread Starter
    Rank:
    None
    Points:
    513
    Posts:
    7,972
    Joined:
    Nov 29, 2009

    Nov 29, 2009
    7,972
    3,603
    513
    Android App Developer
    NY

    Advertisement

  2. OstrichSaK

    OstrichSaK Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,450
    Joined:
    Nov 22, 2009

    Nov 22, 2009
    1,450
    317
    163
    Colorado, USA
    VZW tried pulling some AWFULLY shady $h!t when we canceled our lines to go to Sprint as well. After that experience I will NEVER go back to VZW again and I don't care how bad things are at the competition or how good of coverage VZW claims to have.
     
  3. alostpacket

    alostpacket Over Macho Grande?
    Thread Starter
    Rank:
    None
    Points:
    513
    Posts:
    7,972
    Joined:
    Nov 29, 2009

    Nov 29, 2009
    7,972
    3,603
    513
    Android App Developer
    NY
    Yeah I had problems with them as well when I left for t-moblie. The funny part was I wanted to keep my droid account open with verizon. But I had ported my number as soon as I got my nexus one over to tmobile. So I called verizon to get a new number for my droid (since I didnt want to break contract and wanted to have 2 phones). And they said they closed my account and are charging me an ETF because that happens automatically when moving numbers. I talked with them explaining I wanted to stay and was happy to pay up on the contract, just didnt want my number at VZ and asked if they would really rather have the ETF than me as a customer?!

    But the customer service rep had no idea, she just wanted to impose fees. Oh well they lost several thosands of dollars at least for that.

    Anyways, how do you like sprint? I may end up there if the death star merger goes through :\
     
  4. OstrichSaK

    OstrichSaK Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,450
    Joined:
    Nov 22, 2009

    Nov 22, 2009
    1,450
    317
    163
    Colorado, USA
    That was our experience as well. Nobody had a clue at VZW customer care. We had set up electronic billing when we started w/VZW so we got our bills electronically and logged into out VZW account online to get details when we needed them. That's what they normally want you to do anyway, right? Well the day we ported our number w/Sprint we get an email stating 'Your online VZW account has been closed' and that was that. I didn't think much of it while sitting at the Sprint store but when it came time to find out what we owed and get a final bill it was a nightmare. They actually had the balls to try to charge us for our final bill that they wouldn't allow us to view/print ourselves. They got REAL rude when we said it wasn't legal to try to charge us for a service w/o some sort of bill be it electronic or physical and to try to charge for that also couldn't be legal. What a friggin nightmare to try to give them ETF and the rest of our monthly fees it was. Eff VZW.

    Couldn't be happier. I only wish we had changed sooner. We paid abotu $180/mo for two lines on VZW and now we have three lines (added my mom) with 4G and MUCH better phones for about $165/mo after discounts and promos. We got $125 per line to power over (total of $375 for three lines) plus Sprint price matched Amazon.com on Evo 4G's for only $125ea when they were $199 after $100 MIR at the store. We got double trade-in value on our old phones plus we're only on a 1yr contract (business account) and are almost eligible for upgrades already. Coverage doesn't appear to be much different and I even travel by car from Colorado to the sticks of Nebraska via Wyoming and I see no difference in my coverage at all. I even get 3G when I'm around Scottsbluff & Gering Nebraska which is where I stay when I go back like I had with VZW. I've told lots of friends about it and they've all been happy after they moved too. Check coverage in your area as it's different from area to area but for me, my family and all the places we travel it's perfect.
     
  5. Vihzel

    Vihzel Destroying Balls Everyday
    Rank:
    None
    Points:
    333
    Posts:
    5,364
    Joined:
    Apr 8, 2010

    Apr 8, 2010
    5,364
    1,055
    333
    NYU Student & Real Estate Agent
    Manhattan, NY
    I'm looking forward to trying Sprint's service. I need to get a business phone since I can get a tax credit on it as an independent contractor and basically have a phone for free and prefer to use Sprint's $99 everything plan.
     
  6. Dark Jedi

    Dark Jedi Guest
    Rank:
    None
    Posts:
    0
    Joined:

    I can see why they canceled your accounts. Its known when you port a number it automatically closes the old account with the other provider. When I switched from the death star to big red. I asked when porting the numbers over if I had to call att and cancel our contract with.them? They said no as once they port the number it would close the account automatically. So maybe if you wanted tto keep your service with them then maybe you should of called them first and see what your options was. Don't blame them for your mistakes.
     
  7. lordofthereef

    lordofthereef Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    3,131
    Joined:
    Nov 11, 2010

    Nov 11, 2010
    3,131
    369
    163
    Student
    Let's be honest though. There is no PHYSICAL limitation of them to pop your account back open if they are told what the circumstances are. Really, there isn't. That's just standard policy. To have good customer service, sometimes you must go above and beyond, educate your clients, and make them feel good. I think the point here is VZW already has buttloads of customers. They figure "we have the best network, who cares?"

    JMO, as always.
     
  8. zuben el genub

    zuben el genub Android Expert
    Rank:
     #53
    Points:
    443
    Posts:
    7,274
    Joined:
    Jan 24, 2011

    Jan 24, 2011
    7,274
    2,534
    443
  9. alostpacket

    alostpacket Over Macho Grande?
    Thread Starter
    Rank:
    None
    Points:
    513
    Posts:
    7,972
    Joined:
    Nov 29, 2009

    Nov 29, 2009
    7,972
    3,603
    513
    Android App Developer
    NY
    Yeah, not blaming the computer closing the account automatically. That would be a little ridiculous.

    The point you seemed to have missed is that I was suprised at them for not wanting the account, which should be much more lucrative over the long term, than the ETF. Considering (accoring to them) they pay that amount and more to attract new customers, it didnt make much sense. I had almost a year left on my contract too, and wasnt planning on leaving VZW. Account retention and acquisition are usually considered sacrosanct in this industry. The fact that the customer service rep had no way to fix things was what I think VZW's mistake was.

    Also how is it "known" that porting a number closes an account? Surely there could be a grace period. This is really only something known if you've actually done it with that carrier. There really isnt a reason I have to have a phone number with VZW in order to pay them the agreed upon amount of money for 2 years.

    But I've been much happier with T-mobile and will haved saved money in the long term, despite the ETF.

    Anyways, don't be so quick to judge, DJ. You usually seem pretty cool, and I dont mean to be rude, but that was a pretty derpy comment.
     
  10. zuben el genub

    zuben el genub Android Expert
    Rank:
     #53
    Points:
    443
    Posts:
    7,274
    Joined:
    Jan 24, 2011

    Jan 24, 2011
    7,274
    2,534
    443
  11. NYCHitman1

    NYCHitman1 Gun for Hire
    Rank:
    None
    Points:
    353
    Posts:
    6,538
    Joined:
    Oct 16, 2009

    Oct 16, 2009
    6,538
    1,761
    353
    Male
    EUSA
    Long Island, NY
    You wouldn't even need to use the Simply Everything plan that is $99. For $69.99 (79.99 with the $10 data fee) you get the same exact thing. Only difference is that you'll have 450 minutes to use towards roaming and/or landlines. Just something to consider.
     
  12. ashykat

    ashykat Android Expert
    Rank:
    None
    Points:
    163
    Posts:
    1,076
    Joined:
    Apr 27, 2009

    Apr 27, 2009
    1,076
    127
    163
    Irvine, CA
    Just to clarify that article was about Verizon Communications (aka a landline), a separate entity than Verizon Wireless.
     
  13. alostpacket

    alostpacket Over Macho Grande?
    Thread Starter
    Rank:
    None
    Points:
    513
    Posts:
    7,972
    Joined:
    Nov 29, 2009

    Nov 29, 2009
    7,972
    3,603
    513
    Android App Developer
    NY

    This is true.

    While they are separate Verizon Telecom owns 50% stake in VZW (along with Vodafone I think).

    And they operate under many of the same corporate policies and allow customers to have a single account with both.

    VZW has been nabbed for similar problems: Verizon Strikes $25 Million FCC Settlement Over Bogus Fee - Though all told, Verizon still probably made a killing... | DSLReports.com, ISP Information
     
    Gmash likes this.
  14. jwp1223

    jwp1223 Android Enthusiast
    Rank:
    None
    Points:
    73
    Posts:
    471
    Joined:
    Dec 2, 2010

    Dec 2, 2010
    471
    60
    73
    Male
    Asset Protection Associate
    Horn Lake, Mississippi
    Actually for any smart phone now it's just plain ol $79.99.
     
  15. zuben el genub

    zuben el genub Android Expert
    Rank:
     #53
    Points:
    443
    Posts:
    7,274
    Joined:
    Jan 24, 2011

    Jan 24, 2011
    7,274
    2,534
    443
    Those rates are for a single account. It's family accounts that have the "gotcha"
     
  16. gvillager

    gvillager Android Enthusiast
    Rank:
    None
    Points:
    53
    Posts:
    317
    Joined:
    Jun 30, 2010

    Jun 30, 2010
    317
    53
    53
    NYC
    It's not really a single account, it just appears to be.

    I don't recommend "One Bill" for anyone. If you have any type of billing problem landline will tell you that you have to call wireless, wireless will tell you that you have to call landline. They just simply don't know what to do with you.
     
  17. Vihzel

    Vihzel Destroying Balls Everyday
    Rank:
    None
    Points:
    333
    Posts:
    5,364
    Joined:
    Apr 8, 2010

    Apr 8, 2010
    5,364
    1,055
    333
    NYU Student & Real Estate Agent
    Manhattan, NY
    I'm a little confused. Isn't the 450 minutes towards any minutes used aside from nights and weekends?
     
  18. jwp1223

    jwp1223 Android Enthusiast
    Rank:
    None
    Points:
    73
    Posts:
    471
    Joined:
    Dec 2, 2010

    Dec 2, 2010
    471
    60
    73
    Male
    Asset Protection Associate
    Horn Lake, Mississippi
    This is how it works....the 450 minutes are for landlines. You have unlimited mobile to mobile calling. The nights and weekends are for landlines during those times. The 450 minutes are for any part of the day.
     
  19. shawn1224

    shawn1224 Ex CEO-DNPSEA foundation
    Rank:
    None
    Points:
    163
    Posts:
    2,186
    Joined:
    Dec 10, 2009

    Dec 10, 2009
    2,186
    292
    163
    Male
    Houston, TX
    There's always 3 sides to a story. Her side, Verizon's side and the truth.
     

Share This Page

Loading...