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Customer Service/Product Reviews

Discussion in 'Android Lounge' started by chawski, Sep 15, 2010.

  1. chawski

    chawski Well-Known Member
    Thread Starter

    May 19, 2010
    With the huge aftermarket support for android phones, I think it would be great to have a thread dedicated to reviewing products and customer service associated with the products. I think the cow's been milked dry on certain things like individual phone updates, etc so that stuff can be left in the forums for each phone, but Id love to hear some reviews about aftermarket products for our devices.

    To start it off, I had a problem with my otterbox case stretching so it didnt properly stay on my phone (sprint htc hero). I got a hold of a sales rep via email, and within 20 minutes of sending him all the info he needed to get me a warranty replacement (name, address, proof that I own the case and it is defective), I had an invoice in my inbox for the replacement. Sucked that it happened to such an expensive case, but the fact that they were so easy to deal with really made up for it. 2 Thumbs up to them!


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