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Support Data Connection Issues HTC SENSATION XE

Discussion in 'Android Devices' started by James2Zero, Aug 17, 2013.

  1. James2Zero

    James2Zero New Member
    Thread Starter

    Aug 17, 2013
    To begin, I am completely new to forums, but they are a very good source of information so I have heard.
    Here's The Issue:
    I bought a Windows Phone 7 Nokia Lumia 800, using a T-Mobile UK sim with Unlimited Data. The phone had great connection and used 3G fine. However, due to the lack of apps on the Windows Phone 7 OS, I exchanged the device for a HTC Sensation XE, of which had to be unlocked to use the Sim.
    After it was unlocked, I noticed it did not pick up the 3G signal it had in my house on the Windows Phone. This did not worry me at first. I checked the APN settings and they were all there, as the phone seemed to automatically pull them from the SIM card. (Sorry if that's incorrect phrasing.)
    I have now had the phone a week, going around my local area, and it rarely gets 3G. Edge is completely hopeless on the device, and I average a 178kbp/s with a ping of around 320m/s.
    However, when the device does get onto 3G the speed is very good and browsing and YouTube work in a flash. But sadly, this is rare.
    I have tried a lot of utilities and methods, such as trying the LTE fast.tmobile.com apn (which did nothing) and the EE Apn.
    I also used two network boosting utilities from the Play Store. (If you wish to see and try these boosters for yourself they are the 2 most top rated results under the search term "Network Booster")
    I have tried re-entering the APN settings, which also did not work. I cannot update the preferred roaming list as I live in the UK. (No Sprint Network or whatever.)
    But after all of this, the elusive 3G signal still evades me.
    I would be extremely grateful for any information, help, guides, etc in response to this topic.
    Also, I am extremely sorry if this is in the wrong section of the forum, as previously stated, I am new to forums.
    Happy Replying:)


  2. Thom

    VIP Member

    Feb 16, 2011
    Software Developer
    Keene, NH USA
    Welcome to Android Forums.

    I moved your question to the forum where issues with your phone are discussed.

    ... Thom
    James2Zero likes this.
  3. Tattycakes

    Tattycakes Well-Known Member

    Dec 28, 2011
    Hi James,

    Do you get any internet connection at all on the handset, if so, what icon do you see representing this? What do you see on the status bar when you're not getting 3G?

    Have you checked your mobile network settings - network mode? GSM, GSM/WCDMA auto, or WCDMA only?

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