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Support Data keeps being charged even with data turn off on phones

Discussion in 'TELUS' started by rurocking, Jan 21, 2016.

  1. rurocking

    rurocking Newbie
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    Dec 28, 2011
    27
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    48
    Male
    Senior Software Engineer
    Kitchener, ON Canada
    Hi There,

    My wife was on Telus on a pay as you go plan for nearly 3 year using a LG P500 with Android 2.3.3 and this was until Christmas this year (2015) and nothing was ever charged except the phone calls that she did make. I bought her a new Moto G 3rd Gen with Android 5.1.1 and since then the data keeps poke 3-4 times a day and eating away at her time. I also bought a Moto E 2nd Gen with Android 5.0 and the same thing is happening there. Because of that I was thinking that the problem is with Android and not Telus, but not after reading on another forum that this happens to other people with BB and iPhones. Now I am more confused then I was.

    Regards,

    RURocking

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