Quick question for you all.
I have been a Sprint customer for a very long time. My wife and I both have smartphones and we have the Unlimited 1500 plan. To my knowledge, this includes everything (excluding International calls.....which I know for a fact thanks to an $1800 fraud that was on my bill 2 months ago). I digress, data roaming is included as a part of this plan as far as I know.
I checked my bill online yesterday, and there was an alert that I have used 3800+KB of data roaming.
Now....let me start by saying, yes, I do have the setting checked to allow for data roaming (as to my knowledge, it's included in my plan). I do have the Hero (my second one) and for the life of me, I can't figure out why it goes into roaming mode more than any other Sprint phone I've ever owned. My wife's phone could be sitting next to mine, and I'll be roaming while she is not. That being said, I can guarantee there have been instances where I've roamed and pulled down data (checking email, automatically checking weather/facebook/twitter/etc, internet) and I've never seen this alert on my account.
I called Sprint last night to question it, and they put a $20 service credit on my account. That's all fine and great, as I'm not going to turn down free money, but I had explained that my concern was that the alert is showing up to begin with. I even explained that while I appreciate the credit, I'd rather just have this situation resolved so that I don't have to call back next month if these charges appear.
My question is this, has anyone ever seen this before? I am rooted, I am running Fresh 2.1.1 and I have the latest SPRINT radio flashed from Flipz' website. I have had this setup for a little over 2 months now, so this isn't the first billing cycle that this setup has seen. I can't figure this out for the life of me.
If this continues to be a problem, it's either going to require a new device or a new carrier. I live in a very populated western suburb in Chicagoland and have NEVER had a problem with roaming or poor signal until I got the Hero in October.
Any help is appreciated.
I have been a Sprint customer for a very long time. My wife and I both have smartphones and we have the Unlimited 1500 plan. To my knowledge, this includes everything (excluding International calls.....which I know for a fact thanks to an $1800 fraud that was on my bill 2 months ago). I digress, data roaming is included as a part of this plan as far as I know.
I checked my bill online yesterday, and there was an alert that I have used 3800+KB of data roaming.
Now....let me start by saying, yes, I do have the setting checked to allow for data roaming (as to my knowledge, it's included in my plan). I do have the Hero (my second one) and for the life of me, I can't figure out why it goes into roaming mode more than any other Sprint phone I've ever owned. My wife's phone could be sitting next to mine, and I'll be roaming while she is not. That being said, I can guarantee there have been instances where I've roamed and pulled down data (checking email, automatically checking weather/facebook/twitter/etc, internet) and I've never seen this alert on my account.
I called Sprint last night to question it, and they put a $20 service credit on my account. That's all fine and great, as I'm not going to turn down free money, but I had explained that my concern was that the alert is showing up to begin with. I even explained that while I appreciate the credit, I'd rather just have this situation resolved so that I don't have to call back next month if these charges appear.
My question is this, has anyone ever seen this before? I am rooted, I am running Fresh 2.1.1 and I have the latest SPRINT radio flashed from Flipz' website. I have had this setup for a little over 2 months now, so this isn't the first billing cycle that this setup has seen. I can't figure this out for the life of me.
If this continues to be a problem, it's either going to require a new device or a new carrier. I live in a very populated western suburb in Chicagoland and have NEVER had a problem with roaming or poor signal until I got the Hero in October.
Any help is appreciated.