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Data switch stuck

Discussion in 'Android Help' started by Wo79, Jul 1, 2020.

  1. Wo79

    Wo79 Lurker
    Thread Starter

    Hi,

    I'm wondering if anyone has had the same issue and been able to fix it.

    The issue is that the mobile data switch is greyed over so unable to switch it on and off meaning data is not currently working.

    I've tried these already
    Switching to aeroplane mode
    Resetting to factory
    Taking sim in and out
    Resetting the APN
    Changing network provider

    Nothing is working so far

    This happened a week after getting WiFi so I think it's probably linked.
     


  2. Davdi

    Davdi Android Expert

    Can you let us know the make, model, carrier and android version of your phone, also your ISP,a nd are you using their router or one you bought independently>
     
  3. Wo79

    Wo79 Lurker
    Thread Starter

    LG, O2 (have tried others since as first thought that may be the issue) how do I find out which android version?

    I have no idea about the other things either, I am using WiFi in a house share.


     
  4. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    Are we talking WiFi or mobile data here? The sim and apn will only affect the mobile data, WiFi is a different radio. Do you have unlimited data? It might be you've reached an allotment with your carrier. Or, the fact that the option is grayed out could indicate a driver or a hardware failure. A device model and Android version might be helpful.
     
    ocnbrze likes this.
  5. AZboi

    AZboi Lurker

    thats how mine is greyed out (mobile data) so is the debug option and the ote option can you direct me to the info to fix this plz
     
  6. AZboi

    AZboi Lurker

    im sorry i.have a nokia 3.1 pluse
     
  7. lunatic59

    lunatic59 Moderati ergo sum
    Moderator

    When settings in Android are greyed out like that, it usually indicates that the hardware or driver associated is either not recognized or malfunctioning. You could try reflashing firmware, but it's more likely to be a hardware failure. That requires the defective component to be replaced.
     
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