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Data Usage

Discussion in 'Straight Talk' started by erdhoernchen92, Oct 8, 2014.

  1. erdhoernchen92

    Thread Starter

    So, I feel like this should be a really easy thing and feel dumb for not being able to figure it out, but for some reason I am not able to connect to my data plan on my Samsung Galaxy Centura that I just purchased with a Straight Talk Plan. Shouldn't it automatically go to data usage if I'm not connected to WiFi? Or is there something else I need to do?
     



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  2. kate

    kate Dreaming of Bugdroid.
    Moderator

    Hi erdhoernchen92, I moved your thread to the Straight Talk forum so other Straight Talk users can see it :)
     
  3. erdhoernchen92

    Thread Starter

    Oh thanks - haven't quite figured this forum deal out, yet.
     
  4. epp

    epp Well-Known Member

    It looks like this is a CDMA phone for the Verizon network. Once you register the phone online, you need to place a call to *22890 (don't forget the *) to program the phone and listen to the instructions, this is done over-the-air. Once it's programmed, data should then begin to work. The 3G icon should appear after this and data should work at that point.
     
  5. erdhoernchen92

    Thread Starter

    Thanks for your response. I did call that number to get it programmed, and everything else is working fine. The 3G symbol, however, is not showing up. (Even if WiFi is turned off) Is there some number I need to contact about that, too?
     
  6. epp

    epp Well-Known Member

    Send an email to:

    ST.CorpResolutionTeam@straighttalk.com

    Give them your name, the phone's phone number, phone model, current service end date and the email address associated with the account. This is all to identify the account.

    Explain in the email what the exact issue is, what's not working, etc. and what you have already done to try to fix it. You may likely have to exchange further emails with them in the process.

    When I had a problem with CDMA data last month, I was advised to email the above (I emailed them in the morning) and after some email traffic between us, the problem was resolved within one hour. :)
     
    erdhoernchen92 and Gatman like this.
  7. erdhoernchen92

    Thread Starter

    I will try that. Thanks so much for your help!
     
  8. epp

    epp Well-Known Member

    Welcome. :)
     
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