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Dataviz RoadSync lack of support

Discussion in 'Android Apps & Games' started by bthomforde, Sep 16, 2011.

  1. bthomforde

    bthomforde Lurker
    Thread Starter

    Has anyone figured out how to get support from Dataviz?

    I own documents to go and that works fine so I haven't needed support but last week i bought RoadSync and have had trouble with syncing and get lots of errors.
    on Monday 9/12/11 i sent a support request, i got the auto reply in a couple minutes saying they would reply within 3 business days, yesterday 9/15/11 i replied to their auto email asking when I could expect someone to answer, i put a read receipt on it, later that day i got an email saying, "Your message was deleted without being read on Thursday, September 15, 2011 4:44:40 PM (GMT-05:00) Eastern Time (US & Canada)."

    what's with that? first off, like most, my email is very important to me as i run a business so 3 days to reply is unacceptable anyway then to have support just delete the message without reading it..... just plain sucks.

    I was using Touchdown and thought I'd try RoadSync, I'm back to Touchdown, at least they reply to support requests. ​

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  2. BSeanD

    BSeanD Lurker

    I have had the same issue with DataViz. Obviously time runs a little different for them. I emailed a sales query and received the same email as yourself stating a 3 day turn around. A week and half later I got a reply.

    TouchDown here I come. :mad:

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