I called up service just now and looks like I have a dead pixel that a battery pull didn't make go away. I am annoyed now because I will have to do what they called a master wipe or something and all the customizing I have done will be gone. I don't even know what I am doing but I will just go to the store by work to have them walk me through it. Is there anything I need to know about a master wipe and keeping all my stuff intact? Is there something that wrapsol will do now that my nicely protected and wrapped phone is going back to the verizon God's? I also told them about the 2 times in the last week the phone went to sleep/blacked the screen while scrolling through the home pages without hitting a button or anything and they said neither the pixel or the phone going blank are known issues, huh.