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Support Dead Pixel on Droid X

Discussion in 'Android Devices' started by Low023, Jul 16, 2010.

  1. Low023

    Low023 Active Member
    Thread Starter
    15

    Well I got my Droid X today and I'm pretty mad already, love the phone itself (after removing all the moto-widgets off the home screens) but I have one dead pixel. It's a deal breaker for me I hope when I goto VW tomorrow they will put me on a list to get a new phone.
    Not to be nit picky, but I paid good money and after you notice a dead pixel that's all I can think of when looking at the phone.
    Other than that I love it, coming from a Droid running Froyo BB v0.4 clocked at 800mhz even.
    I would suggest anyone that got their Droid X today to look for dead pixels, it may be a common problem.
     

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  2. Vihzel

    Vihzel Destroying Balls Everyday
    333

    Apr 8, 2010
    5,364
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    NYU Student & Real Estate Agent
    Manhattan, NY
    No dead pixels here. You should be able to just replace it with Verizon. Easy problem solved. :)
     
    Low023 likes this.
  3. Low023

    Low023 Active Member
    Thread Starter
    15

    Just worried about shortages, more then likely going to have to wait until the 23rd for a replacement. I'll be there when they open none the less.
     
  4. Azathot

    Azathot Well-Known Member
    36

    Jul 7, 2010
    47
    3
    36
    Military
    Kapolei, HI
    Yup i've got one too... it's a red pixel in the lower right corner of the phone (if you're holding it upright) just inside the title frame of the voicemail shortcut...

    Where is yours and what color is it?

    Not a deal breaker for me... it's really not noticeable unless i'm in an application that has a darker background. Although I will be taking it back once they have replacements in of course...

    But that's truly the only flaw with this phone thus far... i'm actually having to re-train myself on how to type effectively on a touch screen phone because the multitouch works so well and the response is so damned fast that i can't keep up lol

    All in all i adore this phone... and yea i'm making this post from my DX of course lol
     
    Low023 likes this.
  5. Low023

    Low023 Active Member
    Thread Starter
    15

    Mine is right above the Phone icon on the bottom left, it's black and almost seems like 2 pixels in a diagonal.
    I tried using the free app for stuck pixels thats on the market called JScreenFix but I think that app is for stuck pixels primarily.
    Because yours is a color I would suggest you try that app sounds like you have a stuck pixel.

    Best of luck.
     
  6. Azathot

    Azathot Well-Known Member
    36

    Jul 7, 2010
    47
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    36
    Military
    Kapolei, HI
    Thanks for the tip! Nevertheless I gave it a shot and it was a no go. I let it run for like 15 minutes and it didn't work. Red pixel is still there. It did manage to completely drain my battery though lol.

    But thanks for trying to help =0)
     
  7. 2009m6

    2009m6 Well-Known Member
    53

    Jul 7, 2010
    315
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    53

    Sorry man, i know how you feel. I returned a laptop and a hdtv because of dead pixels. Hopefully vzw takes care of you, good luck
     
  8. dguy

    dguy Well-Known Member
    113

    Jun 9, 2010
    985
    277
    113
    Male
    No dead pixels on mine.
     
  9. JubbaTheHutt

    JubbaTheHutt Well-Known Member
    93

    Jul 7, 2010
    998
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    Keep us posted.

    I know it might be silly to complain about a single dead pixel, but I'm a long time Samsung customer and have been spoiled with their policy (they've exchanged any an all monitors that have one more dead pixels without an issue).
     
  10. 2009m6

    2009m6 Well-Known Member
    53

    Jul 7, 2010
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    good luck. personally, that bugs the effin hell out of me. for some reason my eyes always end up staring at the pixel. that is always the very first thing i check for, before i chack major functions. Luckily this device is immaculate
     
  11. Shid

    Shid Active Member
    16

    Jul 17, 2010
    44
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    16
    I had what I thought to be a dead pixel as well, but after 2 hours of playing with the phone it miraculously healed itself. I call it the Jesus pixel now. If its red like mine was that usually just means its "stuck". Try a few reboots and see of that wakes it back up.
     
  12. Beast_Master

    Beast_Master New Member
    5

    Jul 18, 2010
    2
    0
    5
    I have a dead pixel on mine as well. I noticed it right when I got it but then I didn't notice it until recently. I don't know if it went away or I just forgot about it but now I can't stop staring it. It is a red pixel in the area of the top right. What is Verizon's policy on this sort of thing? I would like a new device if possible.
     
  13. 2009m6

    2009m6 Well-Known Member
    53

    Jul 7, 2010
    315
    51
    53

    there is also a video that flashes colors very quickly onto the screen, i think after about 15 minutes or so this also unsticks them.
     
  14. kcs7272

    kcs7272 Well-Known Member
    163

    Nov 26, 2009
    962
    536
    163
    Retired Martial Arts Instructor. Now-Poker Player.
    (Pittsburgh sort of)Jeannette ( West Newton as of
    Mine is the same color in almost the same place just a little higher! LOL AHHHHHH! :thinking::thinking::(:eek::eek::(:eek:
     
  15. 2009m6

    2009m6 Well-Known Member
    53

    Jul 7, 2010
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    53
    return iit
     
  16. androy

    androy Well-Known Member
    43

    Apr 20, 2010
    308
    46
    43
    Android addict
    in my brain
    I have one too.. Mine is white on a dark background in the upper right corner. Cant decide if I should swap for a new one.
     
  17. dwd3885

    dwd3885 Well-Known Member
    36

    Jan 29, 2010
    103
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    36
    St. Louis, MO
    Let me know. I have the same thing. Contacted verizon via email. Will let you know.
     
    Azathot likes this.
  18. Azathot

    Azathot Well-Known Member
    36

    Jul 7, 2010
    47
    3
    36
    Military
    Kapolei, HI
    Eagerly awaiting your next post to see what they say. I'll be trading my phone in once they have enough to start swapping the defective ones out...

    Still love the crap outta this phone lol!!!!
     
  19. Beast_Master

    Beast_Master New Member
    5

    Jul 18, 2010
    2
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    I contacted Verizon yesterday via telephone. I told them i had a dead pixel that is red. They said it was no problem and got started on getting me set up for a replacement. I was told the replacement would ship out on the 27th.

    Of course right after getting off the phone with them i noticed that the red pixel was gone. I guess i had a stuck pixel and not a dead pixel but it seems to reappear sometimes in the same spot and then disappear again. I'll see how it goes until the replacement gets here.
     
  20. dwd3885

    dwd3885 Well-Known Member
    36

    Jan 29, 2010
    103
    2
    36
    St. Louis, MO
    Called Verizon today and since I bought it in store I have to exchange in store, but they said it isn't a problem and someone at my Verizon store will call me and let me know when one is in and we will exchange. Not a big deal!
     
  21. JubbaTheHutt

    JubbaTheHutt Well-Known Member
    93

    Jul 7, 2010
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    I called and spoke to someone in technical support who was more than helpful. He informed me my issue is definitely within warranty range and set me up with another device to be shipped to my address. Unfortunately I'm now on the backlog of orders that will be shipped by Aug. 3, but fortunately I have a working device.

    He also is charging me the price at which I purchased the device ($85) rather than the full amount with any and all rebates.

    Got to love VZW!
     
  22. darekd

    darekd Member
    36

    May 26, 2010
    17
    2
    36
    Got one too - green, one inch from the top. I called Verizon and they are exchanging the phone on 27th.

    I didn't have any bad pixels when I got the phone initially. Some hours later I had one at the bottom of the screen but that one went away the next day. I wasn't happy for too long since a new one appeared and it keeps staring at me all the time. :mad:
     
  23. kivessa

    kivessa New Member
    5

    Aug 4, 2010
    1
    0
    5
    I've had my phone for just under two weeks and just noticed a stuck/dead red pixel on my screen a couple days ago. I'm not sure when the pixel got stuck because I normally keep my screen as dim as possible to conserve battery. (The pixel is most noticeable when the screen is at 100% brightness and less noticeable when it's dim). The pixel is near the top right corner of my screen and can only be seen with dark backgrounds like when my settings menu is pulled up.

    At first I panicked, but after Googling around I saw that it might be possible to get it unstuck. I tried two different apps from the Android Marketplace (JScreenFix and PixelFixer). I ran both of them for 30 minutes or more at least three times each over the past couple days to no avail. I also tried applying medium pressure to the spot with my finger, rebooting a few times, and removing the battery while the phone was on to reset the device (the latter was the Verizon customer service rep's recommendation). None of it worked and now my red pixel is strobing/pulsating a bit.

    The rep I dealt with at Verizon was very nice however and said I could get a new Droid X because I was still in the 30 day warranty period. I hope this next phone won't have any pixel/screen problems.
     
  24. wildwizard

    wildwizard New Member
    5

    Dec 30, 2010
    1
    0
    5
    I Too Have The Dead Pixel Issue. Its Green Dots Almost In The Exact Center Of The Screen :-( This Is Now My 4th DROID-X ????????? And It Has NOT Yet Been Activated...I Was Afraid If I Activated It They Would Send Me A Replacement ( The Shell) And NOT A New Phone ...This And Other Problems Have Been Going On With Verizon CSR's For 3 Months Now ..Ahhhhhhhh

    Everyone Says You Have 30 Days To Try The Phone, And It Rolls IF You Ever Take Advantage Of This.....Unfortunatly I Have Had To Replace 3 Now 4 Droid-X's........And Now I Am Being Told That You Have 30 Days From When You Get Your FIRST Phone.....Doesn't Help When i Am Going Thru These LIke Crazy.....

    When I Was Wiping The 2nd Phone The Dude On The Verizon Tech Support Heard It LOOP And LOOP ...Said He Had NEVER Heard That Ever On A Droid-X :-(

    Has Anyone Recieved This Error
    "The application settings (process com.android.settings ) has stopped unexpectedly, Please try again...
    Force Close

    Thanx In Advance For Any Replies !
    **HAPPY NEW YEARS**
    Be SAFE Out There !
    [[[[ Wild Wizard ]]]]
     
  25. quickaudi

    quickaudi Well-Known Member
    173

    Jul 15, 2010
    3,063
    408
    173
    TN

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