1. Download our Official Android App: Forums for Android!

Support Defective Unit? I REALLY hope not!

Discussion in 'Android Devices' started by harmonise, May 10, 2011.

  1. harmonise

    harmonise Newbie
    Thread Starter
    Rank:
    None
    Points:
    35
    Posts:
    10
    Joined:
    May 10, 2011

    May 10, 2011
    10
    0
    35
    gTablet day 2, day one was mostly charging. So this morning I wanted to download from Amazon the one app I bought the gtab for but when I went to view the "Learn More" video for installing their app store it wouldn't run saying I needed flash and to 'click here'. the flash site says my unit doesn't support flash - WHAT?! the box says it does! calling viewsonics (long distance, no toll free) support they had me install of flash from their Favorites site. to test i was told to play a YouTube video. got the "sorry can't run this video" type of message. turning off and rebooting with the Volume+ pressed, another install of flash, still no YouTube. a couple more variations of these and I was told to send the gtab back to Amazon, it's a defective unit. /end of call Not so easily convinced I went back to the video on Amazon that sent me this way and lo and behold THAT one works but still no YouTube. Any ideas? It sounds like no one uses this machine as built and 15 years ago I was hacking with the best but now in my mid 40s I'm more cautious and kinda intimidated even with all the great compliments on how you all are so supportive. Anything I can try that doesn't involve rooting and ROMing (I'm really not even sure what these are!! :thinking:)
    blessings,
    nance
     

    Advertisement

  2. Pitamakan

    Pitamakan Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    586
    Joined:
    Jan 15, 2010

    Jan 15, 2010
    586
    80
    78
    Bozeman, Montana
    First off, I have to say it -- installing a custom ROM on the gTab is extremely easy, and there are very detailed, step-by-step instructions available. I really highly recommend it ... you'll notice an improvement in your Tab's usability that's nothing short of remarkable.

    Short of that, though ... I'm wondering if you have the most recent version of the gTab's stock software on your device. Many or most of the gTabs that have been sold came with an older version of the standard ROM, and soon after you turned it on you should have gotten a notification to do an OTA (over the air) automatic update. Did that happen, and did you do it?

    Go into the settings and check the software version of your device ... if it's not 3588 or higher, you need to get the OTA update. That may help the flash issue.
     
    harmonise likes this.
  3. xmr405o

    xmr405o Android Expert
    Rank:
    None
    Points:
    333
    Posts:
    4,171
    Joined:
    Dec 7, 2009

    Dec 7, 2009
    4,171
    1,185
    333
    Are u sure u installed flash correctly? If you to applications, do you see flash installed?

    Oh and btw, if you already know how to power up with volume +, I think ur already thru a quarter of the romming steps. :p
     
    harmonise likes this.
  4. harmonise

    harmonise Newbie
    Thread Starter
    Rank:
    None
    Points:
    35
    Posts:
    10
    Joined:
    May 10, 2011

    May 10, 2011
    10
    0
    35
    When I first powered on I didn't get the install prompt but he second time obsidian a full,power off hen on I did so I'm now on 3588. Likewise the first time Flash was already on, I alos noticed Angry Birds on the desktop too but then gone. I'm wondering if the YouTube app itself is defective. I downloaded another app from Amazon and that seems to work fine. Maybe once I'm satisfied the tablet is fine I'll probably give the upgrades a try. I assume there's a post with instructions I can search for?
     
  5. Pitamakan

    Pitamakan Android Enthusiast
    Rank:
    None
    Points:
    78
    Posts:
    586
    Joined:
    Jan 15, 2010

    Jan 15, 2010
    586
    80
    78
    Bozeman, Montana
    Yep ... kust go to the "All Things Root" sub-forum here, and the first post should have all the instructions you need ... and feel free to ask questions after reading that, if necessary.

    As for your gTab, I really don't think you have to worry about it possibly being defective ... it definitely sounds like a software issue to me.
     
    harmonise likes this.
  6. harmonise

    harmonise Newbie
    Thread Starter
    Rank:
    None
    Points:
    35
    Posts:
    10
    Joined:
    May 10, 2011

    May 10, 2011
    10
    0
    35
    Totally agree esp. now.....I uninstalled the YouTube app I downloaded and really wasn't happy with anyway and the one it came with takes me to the website and I can access the full YouTube!?!? What-ev! as my kids say. Looks like I'll be digging my geek hat out of the closet this weekend and learning about rooting ;-)
     
  7. luvduchovny

    luvduchovny Well-Known Member
    Rank:
    None
    Points:
    18
    Posts:
    81
    Joined:
    Feb 28, 2011

    Feb 28, 2011
    81
    10
    18
    Texas
    Don't worry harmonise, rooting a g-tab is ridiculously easy (as long as you read all the instructions). It's the first android device I've rooted. I have a phone, but I'm satisfied with it as is and haven't felt the need to root.
     
    harmonise likes this.

Share This Page

Loading...