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Support Deleting all info before sending unit back

Discussion in 'Android Devices' started by RX-78-2, Jan 26, 2013.

  1. RX-78-2

    RX-78-2 Well-Known Member
    Thread Starter
    43

    Jul 31, 2011
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    So I finally got the N10, but unfortunately it has some massive light bleed, goes about two inches in to the middle.

    I wanted to know whats the proper way of deleting all my info account, gmail, apps pretty much everything that ties it to me(don't want my private info in someones hands).

    A couple of extra questions regarding the exchange of device

    1-Do they disable my current one or will I be able to make a comparison before sending it back?

    2-If the second is still affected can I just ask for a refund?

    3-Also is it true that they send you one that's been opened?

    Help would be greatly appreciated :)
     

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  2. RX-78-2

    RX-78-2 Well-Known Member
    Thread Starter
    43

    Jul 31, 2011
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    I forgot to ask... if I get a replacement that's worse then the first device, can I keep the first one or will I have to send both?
     
  3. siggy1964

    siggy1964 Well-Known Member
    58

    Feb 13, 2012
    206
    21
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    Male
    Virginia
    A factory reset will delete everything you have put on it. Just go into settings then go to back up and reset.
     
  4. RX-78-2

    RX-78-2 Well-Known Member
    Thread Starter
    43

    Jul 31, 2011
    164
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    I might get charged the 15% fee for a unit with a defective screen... that's a nice way of treating your customers google.
     
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