Hello everyone. I recently bought an international version of the HTC Desire.

I went to my service provider to get a 3G internet service for it and I got it done. The problem is: the phone doesn't connect to 3G, only to Edge. I've tried all the settings available in the phone settings (Wireless & networks, Mobile networks, etc.) and even changed all network modes without success (it always connects only to Edge). I also tried the hidden menu that appears by dialing *#*#4636#*#* and changed all preferred network types (WCDMA, GSM, etc.) but it didn't help.

To make sure that it wasn't my provider's fault, I tried putting my SIM card in another phone, my friend's Samsung Galaxy S, his phone didn't connect at first; but then he opened a menu by dialing *#*#197328640#*#*, he chose an option call "Band combination" and chose the 900 MHz band. The phone then connected to 3G.

Thing is, when I dial that number nothing happens, so I can't open that menu. I know for a fact that my provider uses the 900 MHz band for 3G and that the Desire supports it, so I'm thinking that if I can configure this any way I can get it to work.

I'm new to Android so maybe I'm wrong. Any help will be appreciated. Thanks.

Android Version: 2.2 (It's up to date according to my phone)
Network: Movistar (I live in Panama)
Issue: Already explained.

 

I ordered it from Amazon, it said "International Version". The only manual that came seems to be in German, so I guess it's European; though it came unlocked. I wouldn't have bought it but it supported the 900 MHz band that my provider uses.

 

Since I'm not getting replies I tried doing a factory reset to see if any application was causing the problem. No luck.

I friend of mine tells me the problem could be the firmware the phone is using, though I wouldn't really know.

 

Guys, turns out the problem actually was the 3G frequency the phone uses. I was told by someone else that my carrier uses 850 MHz on 3G. I sent the phone back to Amazon.

This wouldn't have been a problem if my carrier had given me the right information. (I was assured multiple times that they used 3G on 900 MHz, then I bought the phone, oh well, what can you do -__-)

Fran