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General Desire HD proximity sensor failure

Discussion in 'Android Devices' started by kungura, Oct 17, 2010.

  1. kungura

    kungura Well-Known Member
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    Jan 15, 2010
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    apparently the guy says he knows "A LOT" of people with DHDs that have this problem...

    I don't buy it, but everyone to their own!

    http://www.youtube.com/watch?v=recz23IyaJk

    *EDIT: title should read "PROXIMITY SENSOR FAILURE"
     

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  2. gabbyevs

    gabbyevs Well-Known Member
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    just wondering how can alot of people have this problemif its only been released this weekend and just been sent out?
     
  3. kungura

    kungura Well-Known Member
    Thread Starter
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    exactly my point... lol
     
  4. gabbyevs

    gabbyevs Well-Known Member
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    oh lol-funny what gets put about doesnt it
     
  5. eozen81

    eozen81 Well-Known Member
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    Sep 30, 2010
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    Accountant
    Istanbul, Turkey
    Due to the news I read, this problem is told to be spesific only for Dutch Vodafone users.
     
  6. SpencerUk

    SpencerUk Well-Known Member
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    Jul 23, 2010
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    MPD folk get a money back promise anyone so its all good :)
     
  7. Bartimeaus

    Bartimeaus Member
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    Oct 18, 2010
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    I got my desire HD 2 days ago and am having this exact problem make the call, screen goes dead...nothing but taking the battery out will wake it up
     
  8. SupremeBeaver

    SupremeBeaver Well-Known Member
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    Jun 10, 2010
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    there have been some solutions floating around. Pugging in the usb cable might wake up the screen. If that doesnt work, try plugging in the headset.
     
  9. Bartimeaus

    Bartimeaus Member
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    Oct 18, 2010
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    Good to know but is there a permanent fix? I did ask in the techsupport just a few mins ago but might as well check here, I don't much fancy having to carry the hands free set or USB cable with me everywhere just to be able to use my phone after each call,
     
  10. SupremeBeaver

    SupremeBeaver Well-Known Member
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    i guess that's our only choice until HTC get an update out. Interestingly enough though some phones are working just fine and dont have the problem. It's a strange bug this one.
     
    Bartimeaus likes this.
  11. Bartimeaus

    Bartimeaus Member
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    Glad to hear its not just me at any rate, phones4u were telling me that I had to claim it on my insurance...despite my warranty, never gonna be getting a phone from them again.

    Going to ask a completely newbie question as this is my first android, but when a patch is released will my phone download it automatically or is there something specific that I have to do? I didn't see anything about it in my manual :(
     
  12. HTCWozz

    HTCWozz Well-Known Member
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    Sep 30, 2010
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    Trainee Game Developer
    Crewe, UK

    Menu >> Settings >> About phone >> System software updates
     
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  13. Bartimeaus

    Bartimeaus Member
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    Thank you :D
     
  14. Bartimeaus

    Bartimeaus Member
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    Sorry for the double post but just noticed this and thought I should clarify I am in the UK and on orange.
     
  15. The Hoff

    The Hoff Well-Known Member
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    Mines also screwed, really really annoying. It doesn't do it every time and I can't work out precisely what is influencing it (putting my hand/face over the phone has zero bearing on it). Sometimes it goes black (as above) and other times the screen will stay on (incorrectly) when pressed against my face etc.

    Hope they sort it, otherwise it's going back.

    UK, Vodafone user.
     
  16. RussWWFC

    RussWWFC Well-Known Member
    38

    Grrrr, hope I am not affected by this when I get mine, last thing I want is something ruining my new toy!

    Hopefully it is a software issue, I'd hate to have to send my phone back
     
  17. gabbyevs

    gabbyevs Well-Known Member
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    oh dear me too didnt realise this was affecting us herein the uk
     
  18. alameals

    alameals Well-Known Member
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    This sounds bad.Maybe my T-Mobile curse could be a blessing if this is a hardware problem. I'll wait till I hear this has been fixed. Is it doing it with every phone call?
     
  19. cliche guevara

    cliche guevara Well-Known Member
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    The Distance Marketing Directive says you should get 14 day no quibble money back guarantee with any electronic product purchased online or over the phone, that's why I never buy mobiles in stores.
     
  20. TheSuper

    TheSuper Well-Known Member
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    Android newbie lol
    Glasgow, Scotland, UK.
    Just read this thread! What's going on here? Problems with the HTC Desire HD already?! :eek: I'm hoping to get mine this week......

    What problems are people experiencing? Is it affecting UK owners too? This has come as a bit of a shock, wasn't expecting this at all! :(
     
  21. Sereniity

    Sereniity Well-Known Member
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    Sep 19, 2010
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    One has to speculate whether it's software or hardware, if the latter then well, there'll be quite a few handsets being returned and some very angry people.
     
  22. SpencerUk

    SpencerUk Well-Known Member
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    Doesn't look like hardware related, just seems a calculation issue really with the sensor..Nothing major.

    HTC will release an update with this.

    If you remember, when the EVO came out state side...1st week, problem..3rd week OTA update.

    NO NO NO NO..Do not claim on your insurance, Warranty it or take it back instore..Don't pay an excess for no reason just because a shop wants to palm you off.

    HTC will release an OTA for it no doubt, they have for every recent handset so far..sometimes they take time (aka Hero), sometimes they are quick (Desire & EVO).

    Your phone will search for them automatic..well my Hero currently does :)

    Hmm..interesting...I know its going to sound a daft question and forgive me for asking it;

    But you not had the phone in your pocked whilst sat down have you?

    Looks that way doesn't it.

    Reading further in, looks sensor related on how things are calculated.

    Good man *buys you a beer*

    No offence, but what phone doesn't have issues when it comes out?.

    Everything has teething bugs, cars, software, a phone is no different.

    If you didn't expect any problems then i'm sorry to say you are living in a dream world...In a perfect world everything would be fault free, but it isn't and thats that.

    Rest assured. HTC will sort it :)

    Sounds software on how it calculates on the sensor (IE calls to press, etc)..I had the same issue with my Hero..Update to 1.6 from 1.5 fixed immediate :).
     
  23. The Hoff

    The Hoff Well-Known Member
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    3 weeks for an issue like this is definitely not reasonable, I'll give them a week. It's simply not usable as a phone.

    It does it out of the box, it's not a user issue.


    Utter guesswork. It doesn't function period, it has nothing to do with sensitivity - I've tried it under basically every condition possible.

    Teething problems I can abide by; working in IT I fully accept that not every use case is possible to exhaust. However, every user will make phone calls, it's ridiculous that this wasn't tested in QA. Unless it's what I think it may be, a manufacturing issue - dodgy sensor?

    They have to... I really don't think you grasp how big this is, it's not iPhone 4 "my screen won't go black, but ultimately it's usable", it's completely unusable.
     
  24. alameals

    alameals Well-Known Member
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    Oct 10, 2010
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    Really putting me off here
     
  25. The Hoff

    The Hoff Well-Known Member
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    Rightly so, it's a great device... I just can't make any calls.
     

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