This is the kind of issue that makes me consider a reputable seller for this sort of thing. How I imagine things playing out if you take a problem like this to the people you bought it off: CPW/P4U: They'll tell you to get lost and point you at HTC (whether they're supposed to or not they will try and get rid of you). Amazon/Play/Direct from a carrier: Will swap the phone no questions asked, quite possibly for one with the same problem. Repeat again and again. Clove/Expansys: Will probably have spoken to someone in HTC who might know the truth and will either replace the phone if necessary, with a tested replacement or let you know about the software side of things.