Desire in for Repair - how will I cope?

My volume down button is playing up and as it is within the 2 year warranty I have decided to send it back to HTC repair [thanks SUroot for telling me about this]. One small snag is I am rooted and s-off. Rang HTC and they said that rooting does void my warranty but the HTC chap said I could go here www.htcdev.com, hit kernel source code and then see downloads and download the HTC Desire Android 2.3 upgrade and this would return it to a state that they would be happy with.

This is what I did. It was easy enough to follow the instructions on the pdf file in the zip file and I was un-rooted in a matter of minutes.

HTC were very good at emailing me instructions on what I must and mustn't send with the phone. I didn't have proof of purchase but that doesn't matter really. The only negative thing I would say is that they do not tell you to make a note of your serial number [under the battery when you remove it]. You need the serial number for tracking your device. Fortunately I had make a copy of mine.

The HTC Repair centre phone number and opening hours are
08458900079 Mon - Fri 8:00 am - 6:00 pm (Mon - Fri) 9:00 am - 12 pm (Sat)

The phone [less battery, sim card, sd card and back cover like the HTC chap said] was
packaged up and UPS collected on Monday 12/9. I was able to track the package and it was returned to me on the Friday of the same week. It came back fixed.

I honestly can't complain about my experience of the HTC Repair Centre.

Thanks again to SUroot and Rastaman for their advice.

 

Hi chaps,

thanks for helping out. Dan, the latter idea sounds good. Can you point me to where I download it and what I need to do with it. Edit: is this what you mean http://forum.xda-developers.com/showthread.php?t=768256

Rastaman - I am s-off and I am not sure about how to do the fastboot thing you mentioned. Regarding hboot, I don't know anything about them. I know I didn't change one to the alpharev ones.

 

I did use alpharev but I don't remember changing the hboot. Does it do it automatically?

Getting into hboot is difficult because the fault on the phone is the volume down button. If I reboot with the return button press with power button it says at the top

Alpharev
Bravo PVT ship s-off
HBoot -0.93.0001

I came across the site I think Dan was referring to and it says


Windows Installation

0. Install HTC Sync (driver required).

1. Extract the downloaded zip file fully (do not just click on the zip file).

2. Enable USB debugging on your phone. Ensure 'ask me' is set under 'Connect to PC' setting with 'charge only'. Plug in your phone.

3. Double-click on the win-down file.

4. Follow instructions and wait.

It doesn't say where to extract the file to. i assume to the PC somewhere, right?

I am not going to do anything to the phone until you give me the ok.

 

Thanks Rastaman, I was branded - Virgin Mobile.

 

ok so you are saying I should follow Dan's first option and forget the other one? I have downloaded the file from the website I mentioned and extracted the files. There are two zip files and two apk files. The RUU is in one of them with instructions. The other zip is to do with wallpapers and the two apk files are to do with teeter and flashlight. I guess I run the RUU first and then copy the rest to the phone afterwards and install.

So I am okay to go ahead with the RUU from the htcdev site?

 

okay, thanks for that. Will let you know how it goes.

 

Ok, that worked like a charm. No problems encountered and the phone is up and running okay. I thought I had better make it look like I had actually used the thing so changed stuff on the screens and added a few apps

Thank you both for your help, much appreciated. Will keep you posted of how things go by updating the opening thread.

 

okay lol.

I installed the two apps but not the wallpapers cos I didn't know where they should go. Strange why a flashlight and the teeter game are supplied and nothing else!!

This has been a helpful lesson and I will keep hold of this RUU in case I need it in the future.