Using the HTC One S, have had it for over a year and finally decided to import my pictures and video on my PC (HP) - the pictures imported fine, but the videos did not. They loaded to my pc - but aren't working. On Windows Media Player I get the following error message: "Windows Media Player encountered a problem while playing the file". When I click on Web Help, I am redirected to a page that says the following: Windows Media Player error C00D11B1 I tried loading the vids on Quicktime - they play, but no picture or sound. The big issue here is when I was importing the files on my PC, thinking everything would work ok, I did an incredibly stupid thing and chose to delete the files upon importing. I tried a program called Stellar Phoenix Recovery to try to see if I could recover the video files, but the program didn't recognize my phone. These videos are extremely important to me as I got the phone around the time my daughter was born and I would be heartbroken if I lost them for good. Is there any way to fix the videos that I've loaded on my PC or is there a way to have Stellar Phoenix recognize my phone so that I can recover these video files on my phone - or is there another recovery software program that I can use for my HTC One S that will help me recover these video files? I am not technologically savvy - so any help/advice it would be greatly appreciated if you could provide as much detail as possible in terms of the steps that I need to take to fix this issue. Please tell me there is a way to resolve this issue. Thanks in advance.