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Despite smart lock home location enabled - fingerprint needed

Discussion in 'Android Devices' started by nicecap, Sep 5, 2017.

  1. nicecap

    nicecap Lurker
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    Hi guys.

    I use my Moto Z Force Edition for about 1 month now. It's on andorid 7.1.1
    I have my smart lock security option setup for my home.

    However, the phone would lock anyway. I always have to fingerprint unlock to use it when at home.

    What can I do to get Smart Lock working?

    Thanks.
    Chris
     

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  2. tommo47

    tommo47 Android Expert
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    How did you identify your 'home' as a trusted place?

    I ask because to get it to work I had to use the 'dropped pin' option right on my house as the 'trusted place'.
     
  3. Milo Willamson

    Milo Willamson Android Enthusiast
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    Occupation documation, something..
    Urbana Illinois, middle of funsville
    Settings > search for "Fingerprint scan" > set up pattern.
     
  4. tommo47

    tommo47 Android Expert
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    I suspect the problem was with the accuracy of the 'home' location rather than the 'fingerprint unlock'. Smart lock wouldn't work for me until I used a 'dropped pin' location instead of post code/street address and I was using pin unlock.
    :)
     
    #4 tommo47, Jan 10, 2018
    Last edited: Jan 10, 2018

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