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Support Device driver failed to install

Discussion in 'Android Devices' started by Zumaki, May 14, 2010.

  1. Zumaki

    Zumaki Well-Known Member
    Thread Starter
    68

    Nov 4, 2009
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    edit: Gosh I'm stupid.
     

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  2. chibucks

    chibucks Well-Known Member
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    Nov 3, 2009
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    i'd go into your device manager and delete all drivers that have the word 'samsung' in it... then reinstall the updater.
     
  3. ZeRo_Co0L

    ZeRo_Co0L Active Member
    16

    Apr 14, 2010
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    Yep mine failed as well. I just uninstalled everything Samsung on my computer then reinstalled it all.
     
  4. edp

    edp Well-Known Member
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    Nov 20, 2009
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    i can get it to the screen where it says start software download, but when i start it, it doens't move.
     
  5. cdavbar

    cdavbar Member
    6

    May 14, 2010
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    Yes i am too having this problem,

    running windows7 64bit

    This is very aggrivating
     
  6. edp

    edp Well-Known Member
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    Nov 20, 2009
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    after two and half hours of unistalling, reinstalling, and restarting, finally got it to work
     
  7. mac_moment

    mac_moment Member
    15

    May 13, 2010
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    Healthcare IT
    South Central PA
    It took me @ 5 tries for it to go... well worth the aggravation.
     
  8. ogwilson

    VIP Member
    238

    Apr 13, 2009
    342
    1,625
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    Male
    Blogger, Phandroid.com
    New Berlin, WI
    Would be helpful if you guys post exactly what you had to do. Others having issues (particularly on Windows 7) will value this information.
     
  9. lhelges

    lhelges New Member
    5

    May 15, 2010
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    I have the same problem with the failed driver installation. It hangs at the phone --> PC connection screen for a long time. I've tried reinstalling everything multiple times. How did you get your upgrades to work?

    Also Win7 x64
     
  10. Zumaki

    Zumaki Well-Known Member
    Thread Starter
    68

    Nov 4, 2009
    577
    26
    68
    Uninstall everything that says "Samsung" on the programs and features list, then re-install the swupdate program.
     
  11. whichdoctor

    whichdoctor New Member
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    Jun 11, 2010
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    At least for my wife's Moment, Windows 7 was attempting to get the drivers from Windows Update instead of the installation. The fix was to manually run the driver install that was placed in C:\Program Files\Samsung Electronics\SWUpgrade\Drivers. The executable installed for me (once I unplugged the USB cable again). I started the upgrade installer again and followed the instructions, including removing the battery again to force it to reinstall the drivers. I did have to view the driver installation status to cancel it running out to Windows Update again, but it then installed correctly.

    Hope this helps someone!
     

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