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Support Device driver failed to install

Discussion in 'Android Devices' started by Zumaki, May 14, 2010.

  1. Zumaki

    Zumaki Android Enthusiast
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    edit: Gosh I'm stupid.
     

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  2. chibucks

    chibucks Android Enthusiast
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    i'd go into your device manager and delete all drivers that have the word 'samsung' in it... then reinstall the updater.
     
  3. ZeRo_Co0L

    ZeRo_Co0L Member
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    Yep mine failed as well. I just uninstalled everything Samsung on my computer then reinstalled it all.
     
  4. edp

    edp Android Enthusiast
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    i can get it to the screen where it says start software download, but when i start it, it doens't move.
     
  5. cdavbar

    cdavbar Lurker
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    Yes i am too having this problem,

    running windows7 64bit

    This is very aggrivating
     
  6. edp

    edp Android Enthusiast
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    after two and half hours of unistalling, reinstalling, and restarting, finally got it to work
     
  7. mac_moment

    mac_moment Newbie
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    It took me @ 5 tries for it to go... well worth the aggravation.
     
  8. ogwilson

    ogwilson Android Enthusiast
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    Would be helpful if you guys post exactly what you had to do. Others having issues (particularly on Windows 7) will value this information.
     
  9. lhelges

    lhelges Lurker
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    I have the same problem with the failed driver installation. It hangs at the phone --> PC connection screen for a long time. I've tried reinstalling everything multiple times. How did you get your upgrades to work?

    Also Win7 x64
     
  10. Zumaki

    Zumaki Android Enthusiast
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    Uninstall everything that says "Samsung" on the programs and features list, then re-install the swupdate program.
     
  11. whichdoctor

    whichdoctor Lurker
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    At least for my wife's Moment, Windows 7 was attempting to get the drivers from Windows Update instead of the installation. The fix was to manually run the driver install that was placed in C:\Program Files\Samsung Electronics\SWUpgrade\Drivers. The executable installed for me (once I unplugged the USB cable again). I started the upgrade installer again and followed the instructions, including removing the battery again to force it to reinstall the drivers. I did have to view the driver installation status to cancel it running out to Windows Update again, but it then installed correctly.

    Hope this helps someone!
     

Samsung Moment

The Samsung Moment was one of the first Android Phones with a slideout keyboard.

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