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Device is blocked from answering calls

Discussion in 'Android Devices' started by Ruth Beresford, Feb 26, 2015.

  1. Ruth Beresford

    Thread Starter

    my phone is blocked from answering calls, displays a red handset with line through, when the padlock appears to press twice nothing happens. Looked through settings under call, but nothing there.Can any one help please?
     


    #1 Ruth Beresford, Feb 26, 2015
    Last edited by a moderator: Feb 26, 2015
  2. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Hello!
    So you device will ring but you cannot answer it?
    Can you place calls?
     
  3. Ruth Beresford

    Thread Starter

    Yes I can place calls. Have just discovered the problem is actually being able to answer them! Phone is (now) ringing, don't ask! It's a bit hit and miss wether I manage to swipe/press the green handset in the right way, otherwise I miss the call! Is there a certain way to do this?
     
  4. Mikestony

    Mikestony ~30% Carbon Black ±
    Moderator

    Perhaps try a reboot?
    I'm not that familiar with the device, but even a battery pull, or better yet, boot into recovery to clear the cache only. Don't wipe data or anything, just the cache in recovery.
     

Samsung Galaxy Young 2 Forum

The Samsung Galaxy Young 2 release date was October 2014. Features and Specs include a 3.5" inch screen, 3MP camera, 512GB RAM, processor, and 1300mAh battery.

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