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Device Maintenance problem

Discussion in 'Android Devices' started by LyleB, Jun 5, 2020.

  1. LyleB

    LyleB Lurker
    Thread Starter

    Haven't seen this yet on this forum. A friend has a Galaxy j3 from Verizon. The other day I was working on her phone, when I went to settings, the Device Maintenance app came up immediately. It was impossible to get to the settings screen. Any time I went to settings it went immediately to Device Maintenance. If I pressed the back button on the Device Maintenance screen, it would show the settings screen for a second, then immediately go back to the Device Maintenance screen. Any ideas other than a hard reset. I would prefer not to lose all of the data.
     


  2. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!

    try putting the phone into safe mode and see if the issue persists. also what about just a simple reboot of the phone?
     
    Dannydet and MrJavi like this.
  3. LyleB

    LyleB Lurker
    Thread Starter

    Hmm, I did not know about safe mode. I was going to try a soft reboot the next time I see my friend, and I will try safe mode then first.
    Thanks for the reply
     
    ocnbrze likes this.

Samsung Galaxy J3 Forum

The Samsung Galaxy J3 release date was June 2018. Features and Specs include a 5.0" inch screen, 8MP camera, 2GB RAM, Exynos 7570 Quad processor, and 2600mAh battery.

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