I apologize if this isn't the correct forum. I looked around and couldn't figure out where to go. My son has a Samsung S that is activated on PagePlus. He put the newest version of Android on it. A couple of days ago he was downloading an app, and it kept hanging up and giving him an error message that said, "the process com.google.process.gapps has stopped." I googled for a solution, and found that he needed to go into the settings and disable - and then re-enable - the Download Manager. So he did that... And then when he rebooted the phone, the word "Samsung" appeared on the screen for a bit... an then it was replaced by a big glowing multicolored "X". We've removed the battery, tried to reboot in various ways (holding the power button down through the whole reboot, etc.), but can't get beyond the big "X". Can anyone direct me to a place to troubleshoot this, or tell us how up a creek we are? Thanks in advance!