Help dialpad issue


I have Motorola Droid X, for about 2 months.
When I call Voicemail, by hitting VOICEMAIL icon, it asks for my password.
When I dial my password, it doesn't recognize that I am inputting anything.

I've read other posts that indicate a way to SHORTCUT so your password automatically dials, but that doesn't fix the problem! Because after you listen to the message and you either want to save, delete, etc..the keyboard doesn't recognize that input entry either!

Help is greatly appreciated!