This morning I noticed the phone wasn't getting 3g, and I had 1-2 bars at most. I couldn't make or receive any calls even though I did have a couple bars. Stopped at the Verizon store wondering if there was something going on with the network, and was told no. They played with the phone a bit, then dialed into the network to reprogram the phone into the system using *228 80. Is this common? Is this a possible phone issue or an account issue?