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Distinguish between mT3G and provider issue

Discussion in 'Android Devices' started by BarkingGhost, Jan 6, 2010.

  1. BarkingGhost

    BarkingGhost Member
    Thread Starter
    15

    Dec 22, 2009
    17
    0
    15
    Telecommunications
    Atlanta, GA, USA, Earth, Sol
    I live in the 30519 zip code. This is in the NE part of Gwinnett county, Georgia, a county with ~750,000 residents. I've traveled from my home all around my county, and into and around other greater Atlanta metro counties like Dekalb, Fulton, Cobb, etc., etc., etc.

    My mT35 has never displayed anything but Edge for data services. I am not sure if this is a problem with the phone or with the provider (TMo). Are there any other fellow Atlantians experience the same thing and using mT3G phones?

    Is there anything I can check before walking into a TMo store and asking for assistance? Previously the local store had to do something as I had no data services and something was attributed to the phone.
     

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  2. Bigjohn

    Bigjohn Well-Known Member
    36

    Jan 3, 2010
    92
    4
    36
    Sales engineer
    Woodstock, GA USA
    Provider.
    T-mo's coverage in general sucks.
     
  3. BarkingGhost

    BarkingGhost Member
    Thread Starter
    15

    Dec 22, 2009
    17
    0
    15
    Telecommunications
    Atlanta, GA, USA, Earth, Sol
    I guess this map is misleading. My county, and those leading into greater Atlanta show 3G coverage.
     

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  4. justjimjpc

    justjimjpc Premium Member
    663

    Nov 3, 2008
    10,543
    210
    663
    Washington DC, USA

    from the phone dial 611 and ask for tech department to verify if you are in a 3G area ..
     
  5. InstantKarma

    InstantKarma Well-Known Member
    103

    Dec 16, 2009
    987
    146
    103
    Houston, Tejas
    Are you certain your 3G is even on? lol

    You shouldn't be having any problems obtaining 3G in a large urban area.
     
  6. BarkingGhost

    BarkingGhost Member
    Thread Starter
    15

    Dec 22, 2009
    17
    0
    15
    Telecommunications
    Atlanta, GA, USA, Earth, Sol
    After a doctor's appointment I stopped by my neighborhood corp store. He said our county is littered with 3G. He takes my phone and cannot get 3G to come up on it. He replaces the SIM card and 3G comes up. Cool!

    I go home and look at the phone and Edge only. I am about 2-3 miles as the crow flies from this corp store. Hmm. I should have 3G service as my bill shows them charging me for it. But now I have to wonder.

    My wife had gotten a non-smart phone at the same time and tried the Web2Go service offering for a couple of weeks and then called in and canceled it. I wonder if the rep canceled more than what should have been canceled.
     
  7. BarkingGhost

    BarkingGhost Member
    Thread Starter
    15

    Dec 22, 2009
    17
    0
    15
    Telecommunications
    Atlanta, GA, USA, Earth, Sol
    Actually, it is just the signal strength for 3G. Its intermittent, but less consistent than my work smartphone (Blackberry Bold on AT&T). I have noticed, though, that the response time from sending a URL-access event to data delivery the TMo 3G seems just as slow as the Edge. This seems more provider than anything else.
     

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