Well I got my phone on the 28th of June. (I love it very much I might add.) There's two BIG problems that I've noticed that I think might be clarifying it as either internal hardware issues or software... It only worked once when I got it, my girlfriend texted me a picture on the default messenger App and when I viewed the picture I was able to hit the Menu button (Third button from the right) and hit save from the Menu. Now... It pops up for a nanosecond and disappears and I can't do anything with it!! I also CANNOT sync my Facebook and Skype accounts to my phone to my Contacts. I called Verizon, they told me to do a Master RESET which I did before I called them and STILL DID NOT FIX IT!!! I dunno what the problem is... I bought the phone from Wirefly. I got it for Free for a deal. Secondly I tried bringing it to a store for an exchange at Verizon but they can't give me a new one because I didn't buy it FROM them.. -__- So I contacted Sony and they're looking at my sales Receipt and I'm gonna see if they can repair it for me. I really don't WANT to send my phone back to Wirefly because it has to be, as they say... in NEW condition, and will charge me an extra 50 bucks for COSMETIC damage! There is none, the phone is mint but they have given me tons of issues with getting this phone in the first place, so I'm not going through that again. So someone please tell me what my issue might be... is my phone defective? Thanks in Advance.