Just got off the phone with the tech support and he said they have been getting lots of problems with the ota's and he said to get the updates off the manufacturer's website. Now if this is true or not? I don't know. What I do know is my phone is fubar if off the charger. They are sending a new phone so that's good. I want to see if people has a different experience getting the update through HTC and not the ota. Like I said just wanted to share what I learned from the call I did to give others another option.