I went into the Sprint Store today, jumped on their $8 insurance plan (dropping it in a week) because my phone was having some problems. The phones been acting a bit weird lately so I brought it in to see if they could check it out. I complained that the phone was shutting off saying the battery had 15% left but when turned back on it was above 75%. I drop it off and an hour later when I get back, all they had done was change the lcd on it, well not really. They swapped in another random lcd and told me another one was being ordered for me. So basically I went in for a battery issue I'm going to be leaving with a new front screen and back cover. I was going to argue more with them but honestly, I dropped my phone on concrete the other day and it got some scratches and small dents/scuffs so this screen and back swap will make it look brand new. I plan on selling it soon so this will help make it sell more as opposed to some random issues here and there. Still though, has anyone here had any experiences where tech support basically didn't even seem to be listening to a word you were saying?