I got the dock and the hard case along with my phone. First You can use one or the other but the phone wont fit in the dock with a case on it. Second my phone when connected has no "docked mode" as shown on the instructions. only acts like its plugged into regular charger. I called sprint they said call Samsung I called Samsung and waited on hold till I was almost late for work. will try again this afternoon and report back. Anyone else have dock trouble?