Before i contact dataviz, I wanna make sure that maybe someone has done this. I just did a hard reset on my hero because my sense UI kept crashing, so i figured, "maybe if i hard reset, it'll stop the crashes." But before i resetted, i wanted to make sure if i could redownload doc to go before anything else, since this was my only paid app on the phone. I did the hard reset, and for the past hour, i've been trying to retrieve it back. I even purchased a maintenance package that i has the ability to redownload the app up to 10 times in the year. i tried that and it still asked me to register as a new user. Is there anyway i can put my registration ID on the phone? ugh this is really getting to me and i use this app the most for editing a lot on word Help please!