Coming from a Palm Treo to the Hero was a huge step backwards as far as user friendly.Things like being able to re send a text,setting up contacts,syncing issues,bluetooth pairing and the list goes on.You would think 5 yr. old tech. such as the earlier Treo's would be the one behind the curve,HTC could have learned a lot from them if they'd bothered to investigate a little. The Hero does some things well but basic ph. use and other basic functions isn't it's strong points. Sure there's an app.for many things but why should a person have to spend hr's searching for app's,work a rounds and customizations to make it do basic functions , as a 5 yr.old ph..IMO no ph. should require more than an hr.to setup & acclement themselves to it,especially if they're used to smartph,/pda's..