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Support Does Factory Reset Cause Data Loss

Discussion in 'Android Devices' started by dhoffman1421, Sep 24, 2010.

  1. dhoffman1421

    dhoffman1421 Android Enthusiast
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    A friend is having trouble with the 2.2 OTA, he lost his phones ringing ability, I was gonna suggest a factory reset but he thinks VZW said this will cause him to lose data, like all his apps. Is this correct? If so is there a better solution to try first?

    He was not rooted or anything.
     

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  2. xliderider

    xliderider Android Expert
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    Yes, all user data will be lost. Paid apps are tied to their Google account, so most that is required is redownloading/installing them.

    Have your friend try a power cycle first (power off/on), that will most likely correct the problem.
     
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  3. Steven58

    Steven58 Reformed PH
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    A factory reset will definitely wipe all data. Just tell him to back stuff up before he tries it. Factory resets are painful but have good outcomes. Kind of like surgery. ;)
     
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  4. dhoffman1421

    dhoffman1421 Android Enthusiast
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    LOL! Ok thanks guys!
     
  5. mxsjw

    mxsjw Android Expert
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  7. PlasticMac

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    I have had a lot of problems updating to 2.2 (Still can't!) I did remove bloatware, but I reinstalled it and moved the apps to the system/app folder. It still didn't work. I also tried a factory restore, which erases all your data. Yet no results! Can someone help me!
     

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