I purchased a Homtom S9 from GearBest. It said it was compatible with the Verizon network, but I took it to Verizon and they said it was not compatible. I brought it home and tried to activate it myself and I couldn't do it either. I'm pretty sure I was putting in the right Device ID, but I'm not positive because I wasn't able to follow the steps exactly as outlined on the Verizon website. In the settings menu under Status I went to IMEI information. There were two numbers that looked as though they would qualify as the Device ID. They were labelled IMEI (Slot 1) and IMEI (Slot 2), but they both said my device was not compatible. Does this mean I need to root my phone? I've never done it before, but I usually figure things out on my own using Google or YouTube, but I can't find anything that can root this device. I've tried KingRoot, but it failed several times and I get the message that they need more requests for the phone (I think it's on 7). I have tried to do it from my PC as well, but I can't find the driver for my phone. I can find other HomToms, but not this one. The phone got good reviews, but I can't find anything from anyone about Verizon specifically.