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Does the Google Pixel have a warranty if you don't buy it from Google?

Discussion in 'Android Devices' started by domoarigato, Jul 26, 2018.

  1. domoarigato

    domoarigato Member
    Thread Starter

    Does the Google Pixel have a warranty from Google if you don't buy it directly from Google?

    Some of the reviews on Amazon for the new ones (and the refurbs) claim that there is no 1-year warranty from Google if you don't buy the phone directly from Google. And, of course, Google doesn't sell the original Pixel phone anymore.
     


  2. chanchan05

    chanchan05 The Doctor

    There's no warranty from date of purchase, which likely means that the ones you are seeing on Amazon are "repurchased", which means they may have never been opened, but they were bought over a year ago but were never sold. This should not be the case if we were talking about an official reseller, but it would seem that the ones you mention aren't. The best they'll be able to offer is whatever guarantees Amazon and the seller will offer.

    That's the way it is for phones whose production has already been halted, which I think the original Pixel has been.
     
  3. KBU2

    KBU2 Android Expert

    Yes if it's purchased from a third party vendor. You may have to pay an extra fee for a warranty but most start at $5.00 USD and up depending on the type of warranty you are purchasing. Defective part warranties are cheaper than lost or stolen warranties.
     
  4. codesplice

    codesplice Elite Recognized Moderator
    Moderator

    You can find the warranty details here:
    https://support.google.com/store/troubleshooter/3070579?hl=en#ts=7168940,7168941

    A few important excerpts (with emphasis added):
    • Google warrants that a new Phone (including any ancillary parts that may be packaged with it) will be free from defects in materials and workmanship under normal use in accordance with Google’s published user documentation for one year from the date of original retail purchase in its original packaging by you.
    • This Limited Warranty is only valid and enforceable in locations the Phone is sold and will apply only if you purchased your Phone from Google or its authorized resellers.
    • If you didn’t buy your Pixel or Pixel XL on the Google Store, contact the retailer where you purchased it.
    I don't know if Amazon is an authorized reseller, and that may depend upon who is actually fulfilling the order. Only the original purchaser is covered by Google's warranty so if you buy a phone secondhand you're on your own. You may want to ask the seller how warranty issues would be handled.
     

Google Pixel Forum

The Google Pixel release date was October 2016. Features and Specs include a 5.0" inch screen, 12MP camera, 4GB RAM, Snapdragon 821 processor, and 2770mAh battery.

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