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Support Does this happen to anyone else?

Discussion in 'Android Devices' started by MRW1215, Dec 2, 2011.

  1. MRW1215

    MRW1215 Well-Known Member
    Thread Starter
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    Mar 18, 2011
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    Twice, so far, I've been unable to turn my Kindle Fire on. This is while the battery still has a pretty good charge left, mind you. No matter how much I press the button (or press and hold it for a couple seconds), it never comes on. I usually have to wait 10-15 minutes, and then try again, and it'll start up normally. This second time, it even turned on by itself about ten minutes after I had pressed the button a bunch of times.
     

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  2. BigCiX

    BigCiX Well-Known Member
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    are you still under warranty?
     
  3. MRW1215

    MRW1215 Well-Known Member
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    I guess. I haven't rooted, but I've sideloaded a bunch of apps, and stuff.
     
  4. BigCiX

    BigCiX Well-Known Member
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    Just restore to factory settings then trade it for another.
     
  5. MRW1215

    MRW1215 Well-Known Member
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    Hm. Well... I don't mean it to sound like I dislike the Fire, but if this is an actual problem, I think I'd rather just return it and buy an actual tablet. Anyone know what Amazon's return policy/ period is, if I got the Fire when it came out? How long do I have to return it?
     
  6. RawRmon

    RawRmon Active Member
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    Nov 20, 2011
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    Jamba AGM
    It's happened to me actually, but only after I rooted. So it scared the crap out of me. Glad to know it might be a problem with the fire and not my rooting!!
     
  7. mdizzle99

    mdizzle99 Well-Known Member
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    Jul 10, 2010
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    Here is a thread over at XDA addressing the same issue.

    [Q] Kindle seems dead - xda-developers

    Generally if it happens you can do a hard reset by holding the power button down for ~20 seconds. Then press the power button again and it should boot up. Although that work around seems to work, it also worries me a bit.
     
  8. Technipages

    Technipages Well-Known Member
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    Mar 13, 2010
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    Security Admin for a large banking company.
    Sioux Falls, SD
    Mine did this to me the first day I owned it. When I attached it to my PC it started working again, but did it again later. I did a factory reset on it and haven't had the problem since.
     
  9. kennychaffin

    kennychaffin Well-Known Member
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    Did it to me once...finally got it to reset and no problems since....been using it daily for a bit over a month now...
     
  10. hapy

    hapy Member
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    It's happened to me a number of times. It's annoying and another example of how crappy Amazon's quality control on this thing is. Frankly with the resources at their disposal I don't get why bug fixes aren't rolling out more often. I'm already thinking of selling my Kindle and moving up to an iPads.
     
  11. kennychaffin

    kennychaffin Well-Known Member
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    Then you probably should, you'd be happier.
     
  12. rickwr88

    rickwr88 New Member
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    Look on the amazon website. Follow the return instruction. there you have a couple of way to manage the return with different cash back depend on when you buy you Fire. I returned one after 2 month for a full refund. they even refund me the shipping cost.
     
  13. ovrrdrive

    ovrrdrive Well-Known Member
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    When it first happened to us I did a quick google search and came up with the same solution mdizzle just linked. Evidently it is a very common problem and the long press works just fine to resolve it. It resets a few minor settings but it's no big deal.
     
  14. bmcd37

    bmcd37 New Member
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    Feb 12, 2012
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    Boston
    I've had my KF since Christmas and yesterday (Saturday) was the first time this "freeze" behavior ever happened. A quick Google search led me to hold the power button to do a hard restart. Did that and I am back.
     
  15. kennychaffin

    kennychaffin Well-Known Member
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    I use mine constantly, have had it since release day and have had this happen only once.
     
  16. grvthang

    grvthang Well-Known Member
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    Jan 5, 2010
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    Brooklyn, NY
    This has happened to me I think 3 times since I've had the Fire (I got it the day of release). Not too bad.
    It happened yesterday.
    I don't think pressing the button repeatedly does anything except wear ot pout. You need to hold the button for longer than "a few seconds" - more like 15.
     

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