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Does VZW service plans sold from anywhere?

Discussion in 'Verizon' started by Bulldog, Mar 22, 2010.

  1. Bulldog

    Bulldog Well-Known Member
    Thread Starter
    38

    Mar 21, 2010
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    By anywhere I mean different places like the official Verizon storefront I bought my Dare at, vs mall kiosks, vs other sellers like Walmart's LetsTalk, Dell online, or BestBuy???

    My example is the Droid (though I'm waiting for the Incredible). My store last week still lists it at the full $199, I heard BB has it for $99, and Walmart/LetsTalk lists it for $20. Who services all these contracts? I obviously want the best price on the phone, but not at the cost of sacrificing who services my contract and/or poor customer service.

    I'm curious how Walmart can make any money if they nearly give the phone away, and then do not service the contract either? I've also heard horror stories about LetsTalk so if they service the contract I'll gladly pay full list at a real VZW store.

    How do the other stores work like Dell and BestBuy? Who does repair work and/or contract billing/payments for phones purchased there?

    Thanks for any help.
     

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  2. 3devious

    3devious Well-Known Member
    163

    Oct 28, 2009
    1,362
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    163
    Washington, DC area
    I bought my Dare at Best Buy when it came out because I hate the rep at the Verizon store in the mall (which was my closest option otherwise.) Now, we have a Verizon store closer to my house that is staffed by slightly better people.

    Best Buy offered insurance for my Dare that was cheaper but it did not cover loss. I know myself too well, so I got the Assurion coverage that was slightly more expensive but they took care of me when I lost my Dare last November.

    I don't know how the other resellers make their money but my service was every bit as good from them as when I picked up the other phones in the VZW stores.

    The Best Buy guys were even able to make changes to my account for me that day. I would have bought my Droid from them if they had any at the time.
     
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  3. jreed2560

    jreed2560 Well-Known Member
    183

    Dec 31, 2009
    3,922
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    Male
    Sales Specialist/Wireless Consultant
    Tennessee
    it doesn't matter where you buy your phone, any and all problems you have with your service (billing, network, general questions) will be handled by verizon. Within the 30 day warranty period the phone must be returned to the place you purchased it. after that the phone will be covered under warranty for one year and can be replaced at a Verizon Wireless corporate store or by calling *611 from you phone and get one shipped.
     
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  4. Bulldog

    Bulldog Well-Known Member
    Thread Starter
    38

    Mar 21, 2010
    117
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    Thanks to both of you.

    So out of curiosity...where do you buy your phones?
     
  5. jreed2560

    jreed2560 Well-Known Member
    183

    Dec 31, 2009
    3,922
    439
    183
    Male
    Sales Specialist/Wireless Consultant
    Tennessee
    I buy mine from verizonwirless.com thru their employee phone program. my wife works for Vzw. But its the same process if your a regular joe.
     
  6. KAL-EL

    KAL-EL Well-Known Member
    36

    Feb 19, 2010
    156
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    Graduate student and part time DJ
    Pennsylvania
    Bought mine from Amazon for $24.99. its now listed @ $19.99. Unbelievable!!
     

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