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Doesn't turn on

Discussion in 'Android Devices' started by ntenis, May 15, 2019.

  1. ntenis

    ntenis Newbie
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    Hello i have a problem with my Samsung Galaxy S6 Edge. My phone doesn't open, i press the power button and it just Samung... in a blue with black screen. After this i try it with Power + Home + Volume down button and switches me to a page WARNING A custon OS can cause problems..... and press Volume Up: Continue or Volume Down: Cancel (restat phone). I try it volume down fist and nothing, i try volume up and switches me to an another page Downloadin (Do not turn off target) but again nothing.
    Plese help me, have any way to recover the photos?
     

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  2. Hadron

    Hadron Smoke me a kipper...
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    I'm not a Samsung expert but that sounds like it's booting into download mode. So the question is why?

    Are all of the keys working normally? If some key combination during boot is used to get into modes like this then a stuck key can produce this result. In which case you might be able to unstick it.

    Otherwise can you post clearer photos of the text. I think the first screen says that recovery is not detected, which is worrying, but I can't read the rest (too blurry). And have you ever tried to modify the system software (unlock, root, install custom recovery, etc)? Has the phone had a previous owner? Has it ever got wet? What happened before this started (anything, even stuff like running the battery flat)?
     
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  3. ntenis

    ntenis Newbie
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    Hello and thank your for responding.
    1- No I don’t have tried to modify the system software, only after problem i try to recovery date with iskysoft (but nothing).
    2- No i have buy it new and doesn’t have previous owner.
    3- No doesn’t got wet.
    At the first photo with red text say: “Recovery is not seandroid enforcing.”
    At secondary photo say:
    “Odin mode
    Product name: SM-G925I
    Current binary: Custom
    System status: Official
    Reactivation lock: Off
    Secure Download: Enable
    Knox warranty void: 1 (0x0304)
    RP SWREV: B:3 K:2 S:2
     
  4. ntenis

    ntenis Newbie
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    And when i have 10% baterry i turn on Power Saving Mode
     
  5. mikedt

    mikedt 你好
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    The Current Binary, and Knox Warranty statuses does look like either an attempt has been made to root and modify, or there's possibly a fault with the phone. Those should state "Official" and "0" if all was well.

    Could be worth trying to re-flash the firmware with the appropriate ROM from Sammobile.com
     
    #5 mikedt, May 15, 2019
    Last edited: May 15, 2019
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  6. ntenis

    ntenis Newbie
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    If i re-flash the firmware, can i save the photos from my phone?
     
    #6 ntenis, May 15, 2019
    Last edited: May 15, 2019
  7. mikedt

    mikedt 你好
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    Don't know actually. The only times I've manually flashed and loaded firmware is for custom ROMs on rooted and modified phones.
     
  8. ntenis

    ntenis Newbie
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    Thank you mikedt
    Anyone any idea how i can save photos from my phone, before re-flash the firmware??
     
  9. ocnbrze

    ocnbrze DON'T PANIC!!!!!!!!!
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    if they are on your sd card, you are good. if they are not, then they are lost unfortunately.
     
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  10. ntenis

    ntenis Newbie
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    Galaxy S6 Edge has not SD card
     
  11. svim

    svim Android Expert
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    Your screenshots indicate your S6 Edge is booting up into its Download mode. When it does this on its own that's often an indicator the installed operating system has become corrupted somehow, so the phone simply cannot boot up normally. And just so you're aware, you can manually boot up into Download mode by simultaneously holding down the Volume Down, the Home, and the Power buttons. But it's typically only required when you're trying to flash a different ROM. There's also Recovery mode (from a cold start simultaneously hold down the Volume Up, the Home, and Power buttons). Recovery is used to do fundamental maintenance tasks. See this site for more details on things like Recovery mode, Download mode, etc.:
    https://www.hardreset.info/devices/samsung/samsung-g925i-galaxy-s6-edge/download-mode/

    Do you keep your phone in a case? If so, take your phone out and see if it will restart normally. Just to eliminate the remote possibility your phone shifted around inside the case, causing those Download mode buttons to be pushed down.

    Otherwise, you might want to try flashing your phone with its stock ROM. And for some background so you know what's going on, your phone's internal storage is divided up into several partitions. Most of them are dedicated to the operating system and are restricted access, with one partition set aside as the user's data partition (which is where all your data, like your photos, are stored). When you flash a ROM (with Samsung devices), this only pertains to those system partitions, that user data partition is left as is. So flashing a stock Samsung ROM should leave your photos, but do keep in mind flashing is not a trivial process. If anything goes wrong there's no guarantee your data won't be affected. It's always best to do a full backup before flashing you phone but in this instance your options don't allow for that.
    -- One thing you might want to try first is using Samsung's Smart Switch utility to restore your phone:
    https://www.samsung.com/us/smart-switch/
    If it does work than you're all set. I wouldn't get your hopes up too much but it's worth trying. And when installing Smart Switch to a PC it'll also automatically be installing the latest Samsung driver (which you'll need to do the following).
    -- The next thing to try is flashing the ROM. A good source for verified, stock, Samsung ROMs is Updato. I prefer it to sammobile as sammobile intentionally restricts the bandwidth of its upload servers to non-members. Anyway, go here, select the appropriate ROM that corresponds with your particular carrier:
    https://updato.com/firmware-archive-select-model?q=SM-G925I&exact=1&r=&v=&rpp=100
    It's very important to choose the proper one, ROMs are not interchangeable with each other. Different carriers rely on different types of cellular networks and the cellular radio chip inside each phone model has to be fully compatible with that cellular network. Each ROM has the drivers, firmware, and apps that matches up accordingly only with its matching phone model.
    For a step-by-step guide on how to do the flashing process, see here:
    https://updato.com/how-to/how-to-install-an-official-samsung-stock-firmware-using-odin
    If you follow the directions properly there's a good chance your photos will still be there, so don't experiment by playing around with various options in the Odin utility.
    And just in case, you might want to just use an older version of Odin. That guide article refers to using the latest version of Odin (currently 3.13.1) and it may work out fine for you but previous versions were typically weak as far as backwards-compatibility. Sometimes it's better to use an older version of Odin that corresponds with older hardware. So if needed, you can pick the version you need from here (scroll down to find what matches your situation):
    https://www.droidviews.com/download-odin-tool-for-samsung-galaxy-devices-all-versions/
    Lastly, if you don't have access to a Windows PC (Odin is a Windows utility) there's an Open Source alternative, Heimdall
    https://glassechidna.com.au/heimdall/
    Functionally it's the same as Odin, just note that the user interface is altered.
     
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  12. ntenis

    ntenis Newbie
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    hello i flash a stock firmware according to the instructions but again the screen stuck on Samsung welcome page, o_O any idea???
     
  13. svim

    svim Android Expert
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    When you were doing the flashing process it should show you a green 'PASS' message when done, if you saw any kind of 'Failed' message what did it state?
     
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  14. ntenis

    ntenis Newbie
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    yes i saw it green "PASS"
     

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  15. svim

    svim Android Expert
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    OK, at least that's a good sign. Try rebooting your phone into its Recovery mode and select the 'wipe cache partition' option.
    Recovery is a text-only interface so you need to use the indicated keys to navigate through the various menu options. Be careful not to accidentally select something by mistake. Anyway, try wiping the cache partition and see if that will allow your phone to boot up normally.
    And this is very much a long shot but try booting up with the SIM card removed. Not likely but others have stated this might make a difference.
     
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  16. ntenis

    ntenis Newbie
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    I
    I tried reboot my phone in recovery mode, but don’t open in recover mode...any idea??
     
  17. svim

    svim Android Expert
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    Try re-downloading the ROM (in case the prior file was corrupted in any way during the download process and double-check you've selected the proper one) and go through the flashing process again. Also, flashing the stock Samsung ROM also installs a new Recovery so something either didn't 'take' or there's some other problem. Just want to emphasize checking you've chosen the appropriate ROM, not booting up properly and not even being able to boot up into Recovery mode indicate either a problem with the ROM or its not the correct one.
     
  18. ntenis

    ntenis Newbie
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    hey guys i tried all what you say, please any idea what can i do?
     
  19. svim

    svim Android Expert
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    So just to confirm, no error messages while re-flashing with Odin?
    Also, your phone still won't even boot up into Recovery Mode after that?
     
  20. ntenis

    ntenis Newbie
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    Yes.
    No error when i re-flash with odin.
    And i can't boot up in recovery mode
     
  21. Cyberdev

    Cyberdev Android Expert
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    Thats if samsung didnt ODIN LOCK his phone
     
  22. ntenis

    ntenis Newbie
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    What i can do now? Can you give me any option?
     

Samsung Galaxy S6 Edge

The Samsung Galaxy S6 Edge was released in 2015, and offered a curved display versus the standard flat panel found in the standard Galaxy S6. The device features a 5.1-inch display, 3GB of RAM, up to 128GB of storage, and a 16MP rear-facing camera.

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