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Support downsides to debranding

Discussion in 'Android Devices' started by xx_raj_xx, May 25, 2010.

  1. xx_raj_xx

    xx_raj_xx Well-Known Member
    Thread Starter
    16

    Apr 19, 2010
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    Hello

    quick Q


    What are the downsides to debranding the X10.
    and what are the upsides, apart from quicker updates from SE

    currently on Vodafone UK

    thanks guys

    Raj
     

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  2. rwZephyr

    rwZephyr Well-Known Member
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    Apr 25, 2010
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    Communications Consultant
    Vancouver Island, Canada
    It can be considered a breach of warranty, all depending how douchey your carrier wants to be.
     
  3. fwipside

    fwipside Member
    8

    May 26, 2010
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    15
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    Student
    SF, Cali, USA
    Dunno bout vodaphone, but any updates would be through SE's PC Companion/SE updater apps, so the only thing you'd really be losing is any programs vodaphone packaged with your phone.
     
  4. xx_raj_xx

    xx_raj_xx Well-Known Member
    Thread Starter
    16

    Apr 19, 2010
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    tx

    not to worried about the software added by voda, the warranty side is a bit off putting..
    anyone got any experience with debranding and Voda UK warranty.

    tx

    Raj
     
  5. Duncs

    Duncs Well-Known Member
    58

    Sep 21, 2009
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    Male
    Southampton, UK
    Hi Raj,

    I phoned voda uk to moan about the lack of updates and they were not much help. They seem to think that updating the phone with the seus works even though it doesnt and is reported on the voda eforum as well that it doesnt work. I then started to question them about the warranty and they told me it would make no difference as they dont deal with any warranty issues and it is all done by sony. Not too sure wether i believe them even though this was a 'manager' telling me this so i gave up and have sent a proper complaint in yesterday via their email service about this and am waiting a reply. If they ever answer me i will post the reply here :)
     
  6. xx_raj_xx

    xx_raj_xx Well-Known Member
    Thread Starter
    16

    Apr 19, 2010
    88
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    Tx bud. Will await further updates. Tx raj
     
  7. visitador02

    visitador02 Well-Known Member
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    Dec 15, 2009
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    Google may not have whitelisted the firmware, causing some apps not to show on the market.
     
  8. aodmisery

    aodmisery Well-Known Member
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    May 13, 2010
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    just debranded my x10a and havent looked back. only bad part i can think of is theres still a bunch of crap apps on the phone you cant get rid off even after debranding it.
     
  9. Duncs

    Duncs Well-Known Member
    58

    Sep 21, 2009
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    Male
    Southampton, UK
    Just got the reply from voda and it looks like debranding will deffo kill the warranty (at least with voda but should not affect the manufacturers warranty from sony) ...

    Hello Duncan,
    I am sorry to learn that you are facing difficulty with your phone.
    Just to let you now that we recommend our customer to upgrade the software which is authorised by Vodafone.
    If you download the firmware which is not recommend by the Vodafone then your phone is not covered under warranty.
    If you wish you can visit any of our retail stores and get your phone checked. You can find the nearest retail store in your area by clicking on Store Locator
    You can upgrade the software by clicking here
    I trust the above information helps.


    Kind regards,





    [FONT=Arial][/FONT]


    Pravin Raut
    Vodafone Customer Services
     
  10. Hunted

    Hunted Well-Known Member
    36

    Straight up vodafone suck.. why brand a phone on a lower firmware when o2 customers get the newer one straight out of the store gggrrrrrrrrrrrr
    i want to smack the person responsible for this stupidness!!
     
  11. Jay3GSM

    Jay3GSM Active Member
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    Mar 14, 2010
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    If you debrand, it voids your warranty. Most people who work in Voda stores couldn't tell the difference, so if you went in to a store with a fault, they would probably send it away for you. The technicians would pick it up at their end tho and send it back, un-repaired.

    But I'm not with Voda, and I'd like to debrand it. Where are the links to get this done?

    Ta :)
     
  12. hal752

    hal752 Well-Known Member
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    May 16, 2010
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    I work for o2 and debranding the phone does void the warrenty. They do check the software and if it doesnt match the ones down on the system then they wont touch it.
     
  13. Duncs

    Duncs Well-Known Member
    58

    Sep 21, 2009
    112
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    58
    Male
    Southampton, UK
    Well i thought balls to it and de-branded my phone before i went on holiday using the tutorials out there (i used x10blog but they all seem to come from the same place). First difference i noticed was the standatd keyboard actually working much better. Battery life seems the same to me but i do use the phone quite alot and have accepted nightly charging as the norm lol. Obviously there was no longer any 360 music or other voda apps and to replace them i finally had access to the play now store and could download creatouch finally. I guess the phone is also now sim free and from some investigation is still 100% covered by the sony warranty just no longer by vodafone (who would never fix it and only send it back to sony anyway) so in my eyes i have lost nothing there. There seem to be slight speed increases accross the board but nothing you notice straight away, seems to me more noticable as the day wears on and more apps are running in the background but the phone does not seem to lag as much as before. All in all im happy so far and look forward to getting updates now as soon as sony sort them and not end up waiting months for vodafone to do nothing :)
     

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