I did not root this phone, just use it for a phone, text, and a few apps. Froze up on the first white startup screen, so I did a factory reset using the power/volume down keys. After that, it still froze on the same screen. So I left it alone for about 20 minutes and it finally moved to the next white screen, which it looped with the "droid" red screen. Round and around they go, one, then the other. I just want my phone back. Any suggestions?