hey guys thanks so much for helping me out with this, i will try and make it short and simple! basically, phone was dropped and had a hard hard impact! it is now broken and does not turn on! we DO have insurance with asurion! i wanted to talk about what all of this means because I am confused! i understand they will send new phone, however will i lose everything that was in my phone currently? all of my pictures and such? what i want to ask you guys is is there anyway to just simply repair this? if i can make it anymore simple, i do not want to go thru asurion i simply want to keep the phone i have and fix it, how would i go about doing this? is there some type of third party repair facility that is trustworthy? i would gladly welcome any advice from you guys as well on how i could fix it myself! basically all i can tell you is it won't turn on! when it's charging the screen will come up but that is all! what are you guys thinking? let me know . . thanks!