Droid is a mess

[rockne]

So last week I took my droid in due to a ton of issues (reboots, data not working, email a mess, gtalk cannot get a connection). The manager offered to replace it with a new droid but she did not have any in stock. We agreed that she could ship me one to an out of town location since I was traveling. Low and behold my phone shows up and it is a certified "like new" droid. The droid has a 1 year man warranty, and to me this is unacceptable. Has anyone else had to return there phone and what did they get when this happened. I was under the impression it would be a brand new phone...after all it is only 4 months old and with a 1 year and $300.00 price tag this seems really crappy.

toughts??

rockne

 

[Phases]

So last week I took my droid in due to a ton of issues (reboots, data not working, email a mess, gtalk cannot get a connection). The manager offered to replace it with a new droid but she did not have any in stock. We agreed that she could ship me one to an out of town location since I was traveling. Low and behold my phone shows up and it is a certified "like new" droid. The droid has a 1 year man warranty, and to me this is unacceptable. Has anyone else had to return there phone and what did they get when this happened. I was under the impression it would be a brand new phone...after all it is only 4 months old and with a 1 year and $300.00 price tag this seems really crappy.

toughts??

rockne

I feel ya, I used to feel the same way. But, if it makes you feel any better there's something to be said for the phones that go through (from what I understand to be) a more rigorous testing than the assembly-line new phones.

Before my Droid I had a Voyager. Or 7. The only one that lasted was the refurb I got after a buncha new ones.

*shrug*

I wouldn't worry about it. If that one has problems you can just return it, too.

 

[tebower]

Seconded ^

New isn't always better.

 

[messenger13]

I've replaced three iPods so far, one that cost more than $300. ALL of the replaced iPods were refurbs. I think it's par for the course today.


On a side note ... do you really think that "Droid is a mess" is really a fitting title for your issue? Just sayin'...

 

[Wazoo]

Geeze, am I the only one who hasn't had any noticeable problems with my Droid?

 

[skunkpbguy]

Geeze, am I the only one who hasn't had any noticeable problems with my Droid?

I believe there are two of us.

 

[inssane]

I had a description of CLNR phones at one point, and can't find it now.
They are gone over and tested by hand, in my experience better than new.
Nick

 

[Juneau]

Geeze, am I the only one who hasn't had any noticeable problems with my Droid?

Nope.

 

[Decus22]

It wouldn't bother me unless it came all scratched and beat up. A one year warranty is a one year warranty.

On a side note ... do you really think that "Droid is a mess" is really an fitting title for your issue? Just sayin'...

+1 Bad titles clog up the forms just as bad if not worse as not using the search function. IMHO

 

[i ride a burton]

Nope.

+1 no probs so far (crosses fingers)

 

[milrtime83]

It's standard to get a refurbished phone for a warranty replacement. It's pretty much the same with most electronic gadgets.

 

[zakany]

Your used phone was replaced by a used phone.

 

[oceanlight]

Your used phone was replaced by a used phone.

touch

 

[d1pham]

I believe VZW's replacement policy is as follows:

< 30 days = new phone.
> 30 days = refurbished.

 

[radikal]

i have had no issues... i love my droid

 

[Unclebill]

Make that 3

 

[oceanlight]

no issues.

 

[dmobile5]

I believe VZW's replacement policy is as follows:

< 30 days = new phone.
> 30 days = refurbished.

Well, I when my phone broke I had NO warranty just manufactures and they gave me a new phone right out of a "new" box just didn't give me the box, just the phone

 

[Motormech]

My 3G went bye-bye on day 28 and I got a new phone to replace it. I asked about the new/refurb policy and this is what I was told. Under 30 days (from purchase) you get a new one. Over the 30 and you get a refurb.

 

[mtrish88]

IF they would have had the phone in stock you would have got a brand new one but when they have to order one they give you a refurbished one..Just a side note

 

[UBRocked]

I had a unique problem with my first Droid. After about 2 weeks (that was before we got root so it was factory rom) I had an issue with the notification light. All notifications resulted in a flashing red light. I read that you could change notification lights with an app on the market ('Missed Call' I believe). So I downloaded it and of all the notification led options (red, blue, light blue, cyan, white, pink, etc.) only the Red and Blue lights worked.

I reset to factory default and wiped all data but the problem remained. No issues with the new phone.

 

[smguy101]

Never had a problem with mine.
But really what's the problem with a refurbished Droid???
Arguably the refurbished one should work better than a brand new one because they go through so much testing before they are released.
So don't make a big deal out of it, it's not the end of the world ;-)

 

[Eurosteve]

I'm on my second Droid - one day the first Droid wouldn't re-boot and got stuck on the Motorola symbol. Verizon called it "incomplete wake-up." It was after 30 days, so I got a refurb. It works fine and looks new. However, over time I've noticed some subtle fit-and-finish issues. The headphone jack is not snug (but so far, no static or drop out on either channel). I can see a line of white light coming up from under the 4 navigation buttons at the bottom of the screen. The spacebar on the physical keyboard looks and feels a little lopsided - but it works fine. But none of these is bad enough to justify a return and like I said, everything works fine. So far, nothing to really complain about with the refurb that isn't probably present to some degree on all Droids...

 

[droidx]

yea, i have no problems with mine either, i just turn it on and it goes, i love this phone so much, no complaints, and yes the droid being a mess, not really, it was just your one experience, overall the phone rocks, now if you were to refer to at&t being a "hot mess" then you would be correct

 

[crankerchick]

another thing to note about refurbished is it doesn't necessarily mean something was wrong with the phone and it was fixed, tested, and given out as a refurb. more often than not, refurbs are just items someone had for a few days, didn't like, and returned. it gets put through the string of testing and is then given out.

my mom always acts like a refurb is more prone to breaking because "something was wrong with it to begin with" and that is just not the case all the time.