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DROID Update "broke" my phone!

Discussion in 'Android Lounge' started by Gwizzy, Apr 3, 2010.

  1. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    So last night at 12:30am I got a message on my phone that an update was available.

    Since I knew some updates were rolling out, I went ahead and accepted and agreed to the "you can't make call during... etc..." warnings and let the phone do it thing.

    Once it downloaded, it started to unpack/install the update, so I went to bed.... I woke up this morning and my phone just keeps cycling between the "DROID" screen and the Red Eye... no buttons will work, and it won't continue to the desktop! WTF?!!!!!!

    I know how to factory reset the phone... but I don't want to lose all my contacts! Thanks a lot Verizon!!!!

    I guess I'll go to the Verizon store after work today and see if they can fix it.... unless anyone on here knows how..?
     

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  2. mrjam3s

    mrjam3s Well-Known Member
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    Mar 5, 2010
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    Suquamish, WA
    Sorry to hear that. Let us know what you find out.
     
  3. mpmendell

    mpmendell Member
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    Apr 3, 2010
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    I have the same exact issue.
    Installed update last night, went to bed, woke up to my droid infinitely rebooting.
    Arg.
     
  4. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    Good to know I'm not alone! lol

    Let me know how you fix it...
     
  5. mpmendell

    mpmendell Member
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    Apr 3, 2010
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    I'm googling around, but not finding much of help.
    Found a howto on hard reset (Hard Reset Motorola Droid) but I want to avoid having to re-install apps and whatnot.

    I'll probably just take it to the Verizon store if I don't find anything meaningful this morning.
     
  6. Finger

    Finger Member
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    Apr 3, 2010
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    Yeah, same exact problem here. Ridiculous.
     
  7. mpmendell

    mpmendell Member
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    Apr 3, 2010
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    This gets me into the recovery menu:
    1. remove battery
    2. put battery back
    3. hold x and power button
    4. hold volume up and tap camera button (a couple times)

    One of the options in this menu is 'apply sdcard::update.zip', but when I select it, I get the 'No such file or directory' message.

    Seems like my sdcard got hosed mid-install.
    Wonder if there's a way to get the update.zip file back onto my sdcard.
     
  8. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    ^

    Yeah... I found the same thing and tried to run the update again from that Zip file.... no luck.


    Grrrrrrrrrrrrrrrrrrrrrrrr
     
  9. dyjack

    dyjack New Member
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    Apr 3, 2010
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    holy crap Mines doing the same thing. Before i went to bed i got the message to update so i let it update and unpack whilst was asleep woke up to it restarting itself from droid screen to the eye and has been doing it for the past hour and half.
     
  10. BuzWeaver

    BuzWeaver Well-Known Member
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    Jan 2, 2010
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    Atlanta, GA - USA

    Sorry to hear you've not been able to resolve this. Is there a Verizon store near you? Perhaps they'll be able to get you going.
     
  11. dyjack

    dyjack New Member
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    Apr 3, 2010
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    EDIT: after factory wipe on my phone all my data is still here except apps. everything backed up in my back up assistant i believe. not as mad now XD
     
  12. Finger

    Finger Member
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    Apr 3, 2010
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    That's good to know. But there's a Verizon Wireless store not to far from where I am that will be opening in the next ten minutes. I might as well take it in there and see if they can fix the problem without deleting all my apps.
     
  13. mpmendell

    mpmendell Member
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    Apr 3, 2010
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    Factory reboot fixed droid.

    Didn't feel like dealing with Verizon tech support.
     
  14. deej36

    deej36 Member
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    Jan 8, 2010
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    Hand Therapist/Occupational Therapist
    Portland, OR
    I did the update and LOVE the new voice to text feature. It went quick and smooth...no glitches yet as I have been voicing my texts to my friends and LOVE IT...Way to go DROID ...texting has never been easier; however I lost the comma key on my keyboard, but I rather have the voice option
     
  15. Finger

    Finger Member
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    Apr 3, 2010
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    Good job rubbing it in, jerk. :(
    ;)
     
  16. Finger

    Finger Member
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    Apr 3, 2010
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    Ok, yeah. I'd rather not deal with Verizon support either.

    Factory booted the phone and all my pictures and stuff are still here. A few apps survived. Astro File Manager and a Bender sound board and a few games. Strange. So far everything else works fine.
     
  17. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    What about contacts? I've got a ton of work contacts, friends, etc... that aren't backed up through the verizon website, or are not listed with my google account.... will I lose them?

    I'd love to skip a trip to store once I get out of work... I can always re-download apps.... I just care about my contacts.

    Anyone know for sure before I factory reset?
     
  18. AndroidFantic

    AndroidFantic Well-Known Member
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    Mar 28, 2010
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    School
    Houston,Tx
    My grandma did hers and it didnt brick lol.
     
  19. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    Very helpful... thanks! ;)



    Quoting myself to ask again? I'm out of work at 2... but with my wife and son in tow this afternoon... I want to avoid a 2year olds meltdown as I drag him into the store! lol
     
  20. Finger

    Finger Member
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    Apr 3, 2010
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    My contacts are backed up on Google. You have contacts that aren't? I had my phone set to sync my settings to google -- My bookmarks are still in the browser and Aldiko ebook reader not only remembers my books, but what page I was on -- so if you have a local contact list, I don't know what'll happen to them.
     
  21. Gwizzy

    Gwizzy Member
    Thread Starter
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    Dec 6, 2009
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    Gotcha.... I do have it "synced" to google... but not all of my contacts are under that account... some were under my work email.. is that what controls it?

    Does it store contacts to your SD card? What if I pull that out, then reset? hmmmmmmm.....
     
  22. Finger

    Finger Member
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    Apr 3, 2010
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    Don't know. I would assume so. I figure the reason for having a separate SD card in the first place would be in case of this exact situation. Like I said, it remembered all my bookmarks, so why not contacts?
     
  23. MarcMaiden

    MarcMaiden Well-Known Member
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    Jan 13, 2010
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    Bay Area, ca
    if you made a gmail account, and used it with the DROID, all your contacts will be backed up on GMail automatically, and will automatically be downloaded to your phone the next time you log in ( if you lost your contacts)
     
  24. baa269

    baa269 Well-Known Member
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    Jan 3, 2010
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    glad to see im not the only one with a messed up droid from the new update... Verizon store is swapping out mine on monday..,. hopefully they dont load 2.1 on it... im just going to root it and install a custom rom... be more stable.
     

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