Hi I am Patsy Rowl I lost my droid and the insurance sent me a devour. I loved the phone but it had some some problems with cutting off in the middle of a phone call. It really makes me angry. I have just gotten my third phone and it does the same thing. The only thing that the insurance company does is send you another one of the same. I will not get that Asurion insurance any more. I am going to try Best Buys insurance.