My phone freezes up at least 6 times a day after the update. I have to do a battery pull to get it going again. I did a factory reset and formatted the sd card same thing happens. I called Verizon and they said they are having lots of calls from people with the same issue and a new software update will be coming out to fix it. She said that if they sent me a new phone it would have the same issue. Has any one else been told this?