I requested an exchange actually (was still under my 30 day) last week and they're supposed to send me a new X. I did this through the phone csr and she said that I wouldn't get a confirmation in my e-mail until it gets shipped out, which she said should be around the 26th. Only through the csr did I get a date, which I think she just got from the Verizon site. That date makes sense. Geez, hearing about some of you getting your replacements within a couple of days of requesting it is making me wonder if she overlooked some secret stash of new phones.
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