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Support Dropped Motorola Android and the screen won't turn on? Please help.

Discussion in 'Android Help' started by 17florida, May 28, 2016.

  1. 17florida

    17florida Lurker
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    I dropped it yesterday and half of the screen went black. I was going to deal with a slight inconvenience until the end of the month because I won't be able to afford a new phone until then. Today, it completely stopped displaying anything and I don't know what I'm going to do.

    [​IMG] [​IMG]
     

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    #1 17florida, May 28, 2016
    Last edited: May 28, 2016
  2. svim

    svim Android Expert
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    Hopefully the drop didn't physically damage the screen/digitizer as there is a chance it might a matter of the ribbon cable connector inside your phone was partially loosened and just needs to be re-seated. You didn't mention which specific Motorola phone model you have, some phones are relatively easy to open up and dig into, some are much more complicated. What model ID is your Motorola?
     
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  3. 17florida

    17florida Lurker
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    Thank you svim. The model number is XT1528, Type M1091.
     
  4. svim

    svim Android Expert
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    https://www.ifixit.com/Guide/Motorola+Moto+E+2nd+Generation+Display+Assembly+Replacement/56570

    Apparently Motorola opted to use glue instead of screws. If you have access to a heat gun (and some patience) step 3 in the above link shows where the connector is located. Otherwise, if you take it to a trusted phone repair shop at least you'll know what they might try. (Still, the loose connector was only a suggestion. The display problem you're having could be more serious.)
     
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  5. 17florida

    17florida Lurker
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    Thank you svim! After I remove the screen, how do I reattach the yellow strip and replace the battery?
     
  6. svim

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  7. Phalon4

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  8. hiredgun

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    On the one hand the phone isn't operational so you have nothing to lose, but on the other hand, you could permanently screw the phone up trying to fix it when someone that knows what they are doing may fix it easily. You can't get someone to give you a "loaner" phone until the end of the month just to get by???
     

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