Dropped my beloved Galaxy Nexus!

[Superbad]

Dropped my baby from about waist high on a ceramic tile floor. Screen is badly cracked. Just great....Asurion, may I please pay you $100 for a used replacement that does not even exist in your inventory yet? @#$@! Think I'm gonna puke.

Anyone have experience with Asurion when the requested phone is "back ordered"?

 

[artnsx]

damn, this is difficult to look at

 

[BubbaNexus]

sorry, my friend. they will give you a new one if used replacements aren't available. the phone is so new, there's a good chance it'll be new. sucks you have shell out another 100 bucks though

 

[Superbad]

sorry, my friend. they will give you a new one if used replacements aren't available. the phone is so new, there's a good chance it'll be new. sucks you have shell out another 100 bucks though

Really? When I fill out the online claim it tells me that the requested device is not in stock and asks if I want to place it on back order so they can notify me when they have it.

 

[daddyd302]

If I were you OP, I would just break the phone in half! I would call Verizon and tell them, I will not pay for my service because I have non working phone. This might force Verizon to get involve as they want you to keep paying them since it's Asurion's job to get you a replacement and they won't/can't. I'm pretty sure Verizon can do something about this if you refuse to pay for something you're not getting from Asurion.

One more thing, get a real case, the one you had is useless, as it only protects the back. I will never understand why people buy a case like that with no real protection where it's needed most, the front and on all sides of the edge.

 

[Superbad]

One more thing, get a real case, the one you had is useless, as it only protects the back. I will never understand why people buy a case like that with no real protection where it's needed most, the front and on all sides of the edge.

Wrong. This case, the one VZW sells, covers the entire phone with a hard shell. I just had the phone out to put on the plastic screen protector (of all things) and dropped it on the kitchen floor. But thanks anyway for the lecture bud.

 

[j c m]

Ouch, that sucks. If it were me, I'd be happy to pay only $100 for a replacement, if I could get it immediately.

 

[Appleanche]

I'm almost certain when the OG Droid was out of stock they asked to do the entire "Backorder" nonsense until they bitched enough to get them to buy a replacement Droid 2 right from Verizon.

Be firm - make sure they know it's unacceptable you have a non functional phone and that they should have new replacements ready. Enough press.. maybe complain to verizon.. and you'd probably get a replacement soon.

 

[Superbad]

Ouch, that sucks. If it were me, I'd be happy to pay only $100 for a replacement, if I could get it immediately.

Yeah, the deductible doesn't bother me too much. It's more the fact that they don't have the phone and I had a bad experience with an Asurion replacement previously.

 

[SharpBarb]

Wait, wait, wait... Im paying for insurance on my phone. Are telling me that you are getting crap about getting a replacement phone? If i lose or break my phone, i expect a replacement phone sent asap.

 

[sequre]

I love how this picture was taken with an Incredible...


(as everyone scrolls back up to check)

 

[vanack]

Are ya getting 4g yet?..lol

 

[BubbaNexus]

Really? When I fill out the online claim it tells me that the requested device is not in stock and asks if I want to place it on back order so they can notify me when they have it.

dont do it online. try calling a rep.

 

[TrumpetMan]

Man that just sucks, sorry for your loss; hope you get a replacement soon. Now I really can't wait for my Seidio case and holder to arrive. The few times I dropped my Dinc the Seidio case and holder saved my @ss.

 

[blacknsb]

I love how this picture was taken with an Incredible...


(as everyone scrolls back up to check)

Haha. I was like where did it say "taken with an incredible" ? I was in mid scroll when I caught that last comment.

 

[deslock]

My condolences.

If it makes you feel better, last Spring a coworker dropped her less-than-a-week-old HTC Thunderbolt from waist height onto a carpet while it was in a padded protective case, and the screen shattered!

Waist height. Carpeted floor. Padded case. Shattered.

Obviously, that was unusual (I'm assuming there was an imperfection in the glass and it hit at just the right angle).

 

[Droid316]

Is that the VZW incipio case?
If so thats what i have

 

[Lohung]

Dropped my baby from about waist high on a ceramic tile floor. Screen is badly cracked. Just great....Asurion, may I please pay you $100 for a used replacement that does not even exist in your inventory yet? @#$@! Think I'm gonna puke.

Anyone have experience with Asurion when the requested phone is "back ordered"?

wow i gagged a little lol.. thats ugly man. i used the Otter box defender and i drooped mine last night on basically a wood floor... nothing happened to it.. thank you Jesus

 

[magpullin]

My condolences.

If it makes you feel better, last Spring a coworker dropped her less-than-a-week-old HTC Thunderbolt from waist height onto a carpet while it was in a padded protective case, and the screen shattered!

Waist height. Carpeted floor. Padded case. Shattered.

Obviously, that was unusual (I'm assuming there was an imperfection in the glass and it hit at just the right angle).

Waist height. Carpeted floor. Padded case. Shattered.
Don't forget Gorilla Glass!

 

[BubbaNexus]

wow i gagged a little lol.. thats ugly man. i used the Otter box defender and i drooped mine last night on basically a wood floor... nothing happened to it.. thank you Jesus

plus you can use that otterbox as a flotation device lol

 

[Superbad]

Is that the VZW incipio case?
If so thats what i have

No. It's the hard shell case/holster combo that VZW sells in store and online. I probably would have opted for the incipio but this was a Xmas gift from my wife.

I do like the one I got though -- just bad luck with the drop.

 

[quickaudi]

dang - dropped mine from chest height flat on its face the other day. Casemate Pop did a great job of keeping the face from touching anything. Sorry for the luck, OP.

 

[quiklives]

I must have just been crazy lucky when I dropped mine then...chest height, ceramic tile floor, no case yet (I think this was the 2nd day I had it)...and no problem. Dropped it hard enough the battery and battery cover came off...but screen is fine, and no scuffs I could find. It's in the incipio case from VZW now, as I suspect a repeat wouldn't work out as well.

 

[Dubbin1]

Wrong. This case, the one VZW sells, covers the entire phone with a hard shell. I just had the phone out to put on the plastic screen protector (of all things) and dropped it on the kitchen floor. But thanks anyway for the lecture bud.

It looks like it only covers the rest when its in the holster???

 

[Joe Schmuck]

I to have had bad luck with Assurian. My 2 suggestions would be:
1. Find out what it would cost you to replace the screen. I've found out in the past it wasn't that much more than the deductable to go to cell phone repair shop.
2. Call Verizon and asked them if they would replace it and you would pay them the $100.00 deductible. I've had good luck with that.
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Be firm with Assurrian. They have such a bad reputation with different state Attorney General offices and insurance commissioners tell the Assurrian Supervisor that your going to file a complaint with both of them in your state. That's the last thing they want.