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Dust or No Dust?

Discussion in 'Android Devices' started by faculak99, Nov 30, 2009.


Do you have a dust issue?

Poll closed Dec 7, 2009.
  1. I have dust on the early HTC version.

  2. I have dust on the 'with Google' version.

  3. I have NO dust on the early HTC version.

  4. I have NO dust on the 'with Google' version.

  1. BrianR

    BrianR Member

    I have NO dust with a "with Google" version. I've had it for 2 weeks, so maybe that isnt enough time, but if ANYTHING is going to go wrong, including dust under the screen, I'd like it to happen NOW within my 30 day return/exchange period.

    I do wonder, though, if some people are just really dirty. Reading all the complaints about dust and the silicone skins being "dust magnets" - I'm just not having that problem. Throw your phone in the ocean, you'll have some "water issues". Keep your phone is really dirty, dusty areas, you'll have "dust issues".

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  2. rockcrawler

    rockcrawler Well-Known Member

    Me too, after a week, no dust on the second after three of four, so hopefully all is well.
  3. aptmx

    aptmx Member

    Those of you that do not have dust under the screen are lucky for now. It will eventually happen. It is known defect in EVERY HTC hero so far. I have gone through 3 of them and have been going back in forth with HTC for a while now. I carry my phone in my pocket which probably causes the issue to appear sooner. I am actually sending my phone to HTC to be repaired cause I am sick of the issue. Exchanging it is a pain, and does not resolve the issue. Just a heads up.
  4. mobilehavoc

    mobilehavoc Well-Known Member

    I completely agree. AFAIK all phones are affected by this issue - some people either don't have it yet or don't notice it. You only really see it with the screen off in direct sunlight or under bright light.
  5. Dreamliner

    Dreamliner Android Enthusiast

    Yep, everyone with 'no dust issues' are either:

    carrying their phone
    not pocket stuffing

    ALL phones are affected by this, I am on my 5th hero, all for dust and dead pixels.
  6. Bnice

    Bnice Guest

    well i had my phone from day one and change it once but it wasn't for dust and i just took my hard case off and check i have no dust..
  7. Tomjh99

    Tomjh99 Newbie

    I got my Hero Dec 1. I looked just now and noticed a have about a dozen dust specs in the upper left side. I am within the 30 days, obviously, to exchange my Hero for another one but I want to know if HTC has began to ship out Hero's with the fix. Anyone have the scoop on any new info regarding this ?
  8. ron

    ron Member

    You can call HTC at 866-449-8358 or 425-679-5318 and they will tell you that they know about the issue and they are working on a solution.
  9. Tomjh99

    Tomjh99 Newbie

    Thanks. I just called Sprint and they said it is NOT a known issue. I called HTC and they said they are aware of it. But as of now, no resolution is in play. They said to just go exchange my device.
  10. jayb5

    jayb5 Newbie

    After two months of not having any of the dust, I finally got it over this past weekend - lower left corner. I'm wondering if the vibrate function on the phone might have something to do with "loosening" the screen???

    Anyway, mine is the without google sign.
  11. wraithevo

    wraithevo Newbie

    Ive only had mine about three weeks and I have a speck of dust already underneath the screen.:(
  12. revtime

    revtime Well-Known Member

    Still no dust in mine, and I look very hard.
    I do carry mine in a case logic camera case. It zips up and provides some shock protection. I do not agree that it is an across the board problem however. Some phones are not treated like they are a fragile piece of crystal and they have the wear and tear to show it. I baby mine to a fault. Seems to be hit or miss if you ask me. Some will never get dust under the screen.

    Just my opinion.
  13. Tomjh99

    Tomjh99 Newbie

    Had mine for exactly 7 days, it has the "with Google" label on the battery cover, got it from Best Buy. Damn. I think I am gonna wait a another 2 week before taking it back to Best Buy for an exchange, maybe then HTC will be sending out "fixed" phones.
  14. pinkie1205

    pinkie1205 Newbie

    I got my phone a week ago and I haven't noticed any dust (yet). I use a silicone case on my phone as well as a screen protector. I do however have fuzzies around my screen protector where I stuck it in my pocket right after she installed it.
  15. acp

    acp Android Expert

    My first hero had dust under the screen right out of the box, I removed the protective plastic and BAM dust under the glass. Good theory though
  16. aptmx

    aptmx Member

    I actually decided to send in my phone to HTC. After replacing the phone 3 times, I was fed up and wanted a dust free Hero. They gave me an RMA number and I sent it out. I told them I want it repaired, and not replaced. I am hoping they re-seal the glass to the LCD but I am not sure what they plan to do. The only downside is that it can take up to 2 weeks. So right now I am using an old Blackberry (which is painful). I am hoping to get the Hero back soon and use it throughly to see if they in fact do repair the dust issue for me. I will let everyone know how I made out.
  17. cyberweasel

    cyberweasel Newbie

    I finally got dust in the LOWER LEFT corner of the screen. w/Google on the back. Had it for about a month, and I always have it in a silicone case.

    Since HTC gives a year on their phones, I'm okay waiting and seeing how this pans out... aptmx, you'll definitely need to let us know how things go for you!
  18. atistang

    atistang Well-Known Member

    i've had mine for about a week and i have dust

    just my luck lol
  19. tatonka_Hero

    tatonka_Hero Android Expert

    I've had mine (with Google) for nearly 2 months, carry it around in my pockets, use it for music and other things in very dusty environments (farming), and I have no dust under the screen that I can see. (hope this isn't a jinx)
  20. Will22

    Will22 Newbie

    One month with Hero (with Google), no dust
  21. jal3223

    jal3223 Lurker

    How much do they charge?
  22. aptmx

    aptmx Member

    They did not charge anything. However after about a week and a half, I receive my phone back. I open the box, and it turns out they did nothing! I called HTC and was ready to lose my mind. They told me they had no idea why nothing was done and they would get back to me. They never did. I am so done with the phone and with HTC. They have some of the worst customer support I have ever seen. I really liked this phone and Sprint, but I can not put up with a device with a major defect like that. Good luck.
  23. stamets303

    stamets303 Newbie

    My wife has had her Hero for about a month now, and it is just starting to show signs of dust in the lower left corner. If it matters it is branded "with Google
  24. roland365

    roland365 Well-Known Member

    Ive had this phone since nov 29...just noticed dust in lower left corner. Its not bad..maybe 3 specks. Im still within the 30 days but i got one of the hard cases and it dyed the phone blue!!!! I doubt they will exchange it. I guess ill use it till its real bad and pay 100 for a new one with my insurance....the only thing that makes it a lil better is that i only paid 69 bux for the phone. Oh well...love the phone.

    Hopefully htc will do something about the phones...
  25. Michaelvg1

    Michaelvg1 Member

    Just exchanged mine last night.. Only had it for 8 days.. I should not have to deal with dust... BUt love the phone.
    They gave me a difficult time.

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

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