1. Are you ready for the Galaxy S20? Here is everything we know so far!

Dust or No Dust?

Discussion in 'Android Devices' started by faculak99, Nov 30, 2009.


Do you have a dust issue?

Poll closed Dec 7, 2009.
  1. I have dust on the early HTC version.

  2. I have dust on the 'with Google' version.

  3. I have NO dust on the early HTC version.

  4. I have NO dust on the 'with Google' version.

  1. roland365

    roland365 Well-Known Member

    i would exchange mine but i know they wont because the damn cover stained the phone.

    good luck with this one

    1. Download the Forums for Android™ app!


  2. acp

    acp Android Expert

    Holy dust batman! I haven't checked in a couple of weeks, but decided to look today. Luckily, the particles are small and can only be seen on a dark background in daylight.
  3. pmoreau

    pmoreau Newbie

    Yes, I have quite a bit of dust just at the bottom 1/4 of the screen. Can only see it in bright reflected light though.
  4. jal3223

    jal3223 Lurker

    That sucks man. The least they could have done is clean the dust out of it before returning. I guess doing it yourself is the only option with these phones. http://androidforums.com/sprint-htc-hero/22036-sprint-htc-hero-disassembly-diy.html
  5. NewShockerGuy

    NewShockerGuy Well-Known Member

    I was about to say might as well just take it apart and clean it...
    Seems a much better solution than sending it to the manufacture...

    Lets be real, there probably won't be a fix for this UNTIL after they either either come out with an HTC HERO II or another phone...

    I'm just thinking on the pratical side as I doubt they will change something to address this issue...

  6. pogeypetey

    pogeypetey Lurker

    Very sad that my first post here is about the dust... oh well. My wifes phone is in great shape, and mine is not. I baby my phone, and she does not...

    Something a little backward there...
  7. pmoreau

    pmoreau Newbie

    I'm starting to think that the dust in getting in from around the bottom silver touch plate (Menu, Search Home and Back buttons). I've noticed a dramatic increase in dust when I started cleaning the screen by rubbing on my shirt or cloth every time I get it finger-printed up.
  8. *JonnyB*

    *JonnyB* Member

    okay, now i have a LITTLE bit of dust:[
    hopefully it doesnt get bad!!!


  9. pking

    pking Well-Known Member

    Not a spec across the two Hero's I've had, and neither on my GF's Hero. I wipe the screen off on my shirt all the time, and it generally rides in my pocket unprotected.

    I do have a single dead pixel smack-dab in the middle of the screen though, but so does my laptop, so now they feel like family ;)
  10. snovvman

    snovvman Member

    Second day in pocket. Brand new phone. Manufactured mid-November, "With Google". DUST EVERYWHERE.
  11. colburnr

    colburnr Newbie


    Are you going to exchange it?
  12. rank

    rank Newbie

    had my hero since launch, no 'with google' branding. no dust at all, wears a rubber protector without screen protector.
  13. JDuc

    JDuc Well-Known Member

    Had my phone for about a month and a half and am slowly getting more and more dust under the lower left hand corner...it's actually becoming quite annoying...:(
  14. snovvman

    snovvman Member

    I am going to return it. There is a lot of dust and it's obvious. I think if you carry the phone in your pocket, it is matter of time before lint particles get in.

    I will instead get the Nexus One when it comes out (I have service with T-Mobile as well).
  15. Tomjh99

    Tomjh99 Newbie

    Son of a B this sucks. I called HTC about 3 weeks ago to report the dust problem I am having with my Hero. The HTC rep got all my info and said somone from the escalations team would be calling me soon. The next day another HTC rep called me back and she said she added my file to the "tracker" tool and that they were aware of the problem and that HTC would be calling back when they come up with a resolve. The his been an issue for a while, considering when the first of us began to report on it. What the hell is taking them so long ?
  16. mattyd054

    mattyd054 Lurker

    Is this dust issue a large problem? Can you notice the dust when the screen is on, or just when the screen is off? I am weighing my options about getting a Hero or Moment and this going to be a major factor in my decision. Thanks for the help!
  17. aptmx

    aptmx Member

    Yah this is unfortunately a problem with every HERO out there. Trust me, I know. I went through three Hero's, and actually sent one in to HTC for repair. They sent it back untouched. They have no idea how to fix it and it something that needs to be corrected in the manufacturing process. (Which it has not been yet) If it has not effected your Hero yet, it will. It's such a shame because it is a very cool phone. Good Luck.
  18. eyebeam

    eyebeam Extreme Android User

    While it does seem somewhat common, to say "every" one has it is a bit over the top. My buddy and I both got ours the week after release and neither has dust. Mine with Google, his not. Look at the poll results...
  19. aptmx

    aptmx Member

    Consider yourself lucky. It will eventually happen to yours. I bet most of the people who took that poll did not really notice it, or it has yet to happen to them. But hey, if you have a dust free hero, more power to you.
  20. acp

    acp Android Expert

    I agree with aptmx I think this a defect with all hero's. I've had 3 now with dust and the other two people I've seen with a hero both have dust. It's the way these phones were built, some may be a bit more resistant, but I think they're all susceptible
  21. acp

    acp Android Expert


    There is a lot of dust on my bottom soft buttons, so I sprayed some dust off and now there is a huge chunk of dust under the middle of the glass lol.
  22. mattyd054

    mattyd054 Lurker

    What I want to know if when is the dust noticable the most? Is it bad when the screen is on?
  23. pmoreau

    pmoreau Newbie

    Large problem? For me it depends where I use the phone. While mine has quite a bit of dust in the lower 1/4 of the screen it's really not that noticeable unless I'm in some brightly lit area. When Outside in the sun, the dust is so noticeable as to not even being able to read the lower half of the screen because of it. It's shows so brightly on an already hard enough screen to see in bright light as to be unusable. Inside in dimly lit areas, I can't even notice the dust unless I look vary hard for it.
  24. mreatalotta

    mreatalotta Lurker

    okay so i had the hero once, found the dust particles within 2-3 weeks, returned it, got another one and after about 2 weeks, i see about two or three small little specs towards the bottom. I related to the problem to maybe the silcone case that i got for it, since the case picks up so much lint from my pocket. so when i returned it and got another one, i haven't put the case on. i am waiting for my invisible shield screen protector to come in for it, then ill try to put the case back on to see if it puts more dust underneath it.

    has anyone already tried this with an invisible shield?

    also, if htc knows about this problem and they are "working to resolve the problem" what does this mean for the people who are already over the 30day return/exchange period? since it is still under the one year warranty of htc, will they replace our phones once they fix this problem?
  25. Dreamliner

    Dreamliner Android Enthusiast

    This issue will never be resolved, our devices will never be replaced and Sprint will continue to assert this is not a warranty issue and nobody else has complained.

    Just another crappy device failure that is accepted as 'not that bad'.

HTC Hero Forum

The HTC Hero release date was July 2009. Features and Specs include a 3.2" inch screen, 5MP camera, 288GB RAM, MSM7200A processor, and 1350mAh battery.

July 2009
Release Date

Share This Page